Senior Business Customer Development Analyst

DHL (Deutsche Post)•Westerville, OH

35d

About The Position

This role is to provide a path into Business Development (BD) to someone which DHL sees as a potential leader or the organization. Through this development period, you will learn by working hand-in-hand with the VP of Business Development, along with all others within the BD team. You will support the sector in their sales efforts, while learning the skills to eventually own a customer account and/or actively pursue business with new customers within the sector. Success in this position leads to a Business Development Manager role.

Requirements

Bachelor's degree, required
2-4 years experience in marketing, sales, transportation, and/or logistics, required

Responsibilities

Performing market research/analysis and arming the team with trends and key selling points used for hunting
Executing targeted marketing campaigns for our products in key market verticals
Supporting/administering and maintaining standards for RFI/RFP key messaging
Manages the formulation and assembly of monthly account reports by providing analytical interpretation of trends and recommends actions
Responsible for Customer Relationship Process.Manages information flow between the customers, Customer Development Directors and executive management.Provides account level and company level analysis and recommends change
Responsible for account review process and the communication of KPI data to account owners
Team leader on Customer Development's strategic initiatives.Provides CD team representation and ensures timelines and objectives are met
Works with management to organize the business opportunity pipeline.Provides tracking of business revenue and profit against budgetary targets
Provides account research support to assist in the strategic positioning of sales effort
Coordinates pricing activities including the collection of appropriate internal approvals
Maintains proposal and Customer Development accounts database.Identifies/implements improvements to organizational, contractual and communications processes.
Leads account team to identify issues related to customer communications, customer satisfaction, revenue growth, profit improvement, and KPI performance
Develop and maintain business reports including monthly/quarterly KPI comparisons
Develops proposals, bids, quotations, or other documents describing organizational products and services in response to requests from prospective clients.
Collaborates with members of the sales, marketing, finance, legal, or product teams to ensure content is complete, accurate, and timely
Assist Sr. Directors, Customer Development in the identification of business opportunities