Senior Business Analyst

Maersk

127d • $100,000 - $110,000 • Remote

About The Position

As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us! Maersk Warehousing and Distribution USA LLC handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build flexibility and resilience into the supply chain process. Our integrated solutions allow us to be prepared for supply chain risks, so we can plan distribution to better achieve lead time and goals despite unexpected conditions. Our extensive experience, connections, and deep expertise across different sectors, industries, and transportation modes, means we can be counted on for process excellence that will save time and money.

Requirements

• Bachelor's degree in Business Administration, Supply Chain, Information Systems, or a related field.
• 5+ years of experience in business analysis, preferably in the contract logistics, supply chain, or transportation industry.
• Strong knowledge of business and technical requirements gathering methodologies.
• Experience with process mapping tools (e.g., Visio, Lucidchart, or similar).
• Familiarity with incident and change management tools (e.g., JIRA, ServiceNow, or similar).
• Strong analytical and problem-solving skills with data-driven decision-making abilities.
• Ability to communicate effectively across technical and non-technical teams.
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, and SharePoint).
• Ability to Travel (up to 50%)

Nice To Haves

• Experience with logistics management systems (LMS) or warehouse management systems (WMS).
• Understanding of agile methodologies and sprint planning.
• Knowledge of SQL or data analytics tools for report generation and performance tracking.

Responsibilities

• Collaborate with business stakeholders, SMEs, and technical teams to capture and define business and technical requirements.
• Document detailed business requirements (BRD) and functional specifications (FSD) for system enhancements and process improvements.
• Develop and maintain process flow diagrams, workflow documentation, and use case scenarios.
• Assist in designing optimized business solutions by translating business needs into technical design documents (TDDs).
• Track, prioritize, and manage incident and change request backlogs.
• Collect and analyze performance data from squads/nodes to generate insightful reports.
• Facilitate communication between business users, technical teams, and leadership to ensure alignment on project goals and priorities.
• Conduct regular stakeholder meetings to gather feedback, share progress updates, and address concerns.
• Provide mentorship and guidance to less experienced team members.

Benefits

• Medical
• Dental
• Vision
• 401k + Company Match
• Employee Assistance Program
• Paid Time Off
• Flexible Work Schedules (when possible)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Support Activities for Transportation
• Education Level: Bachelor's degree