Senior Business Analyst – Continuous Improvement (Government Operations)

ANGARAI•College Park, MD

32d•Onsite

About The Position

The Senior Business Analyst will support continuous improvement initiatives within two key divisions of a state government agency responsible for: Administration of unclaimed property (collection, audit, distribution of unclaimed assets) Field enforcement of revenue-related laws (motor fuels, business licensing, sales & use tax) This role requires on-site work with state personnel to identify, prioritize and execute process improvement projects that enhance operational efficiency, accuracy, security and employee satisfaction. This is a 10-month engagement requiring full-time availability and the ability to handle confidential information (background check required).

Requirements

Minimum 13 years of experience involving: Business process analysis and documentation SOP development Business process reengineering and continuous improvement
Mandatory: Experience working with a government agency or county/local/federal government as a business analyst, project or process improvement capacity.
Bachelor’s degree in Business Administration or a related field such as Public Administration, Information Systems, Finance, Accounting, Operations Management.
Current CBAP, PMI-PBA, CAPM or another relevant certification in business analysis, project management or process improvement.
Advanced proficiency in Microsoft Excel (advanced formulas, analysis).
Working knowledge of SharePoint, Power BI and ServiceNow.
Ability to quickly learn enterprise applications (e.g., KAPS, Revenue Premier).
Ability to define metrics, measure outcomes and analyze performance data.
Excellent written and verbal communication skills.
Strong stakeholder management, facilitation and documentation abilities.
Ability to manage multiple projects simultaneously and meet deadlines.
Ability to handle confidential information and pass background investigations.

Nice To Haves

13+ years of experience as a Project Manager or leader responsible for timely execution of complex tasks within government operations.
Experience in revenue administration, taxation, licensing or unclaimed property operations.
Experience designing or implementing internal controls in a public-sector environment.
Experience leading cross-functional teams through process and technology changes.