Senior Business Analyst

MasterCard•Bogota, NJ

49d

About The Position

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. The Global Business Solutions Center (GBSC) is a powerhouse of innovation and strategic partnership inside of Mastercard that combines operational excellence with a vision for what's next. More than a service provider; it is a collaborative force that delivers impactful outcomes. Anchored in strong, reliable operations, the GBSC brings to life bold ideas that empower teams across Finance, Legal, People & Capability, Sales, Marketing, and Product. Mastercard Revenue Operations & Enablement, part of Revenue Accounting Services in GBSC, is looking for a skilled Senior Business Analyst to partner with Mastercard business stakeholders across strategic initiatives impacting enterprise Revenue systems. In this role, you will: Lead requirements gathering sessions with stakeholders across Mastercard. Translate business requirements into detailed functional and technical specifications for development teams. Document business processes, workflows, and data flows related to revenue systems initiatives. Facilitate strategy meetings and workshops to align upstream and downstream process changes required for revenue systems initiatives. Collaborate with developers, QA, and project managers to ensure timely and accurate delivery of system changes. Monitor project milestones, KPIs, and deliverables to ensure alignment with business goals and regulatory deadlines. Prepare and deliver presentations, user-guides and knowledge articles for end users. The ideal candidate for the position should: Hold a Bachelor's degree in Business, Finance, Accounting, Information Systems, or a closely related discipline. Demonstrate continual experience in business analysis, preferably in billing, payments, or financial systems through their career. Have intermediate to advanced proficiency in requirements lifecycle management methodologies. Possess excellent communication, stakeholder management, and problem-solving skills. Possess working knowledge of billing software (preferably MCBS), enterprise tools Salesforce, Remedy, ALM and data analysis tools (Excel, Power Suite, Alteryx) Have the ability to work independently and collaboratively in cross-functional teams. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Requirements

Hold a Bachelor's degree in Business, Finance, Accounting, Information Systems, or a closely related discipline.
Demonstrate continual experience in business analysis, preferably in billing, payments, or financial systems through their career.
Have intermediate to advanced proficiency in requirements lifecycle management methodologies.
Possess excellent communication, stakeholder management, and problem-solving skills.
Possess working knowledge of billing software (preferably MCBS), enterprise tools Salesforce, Remedy, ALM and data analysis tools (Excel, Power Suite, Alteryx)
Have the ability to work independently and collaboratively in cross-functional teams.
Abide by Mastercard's security policies and practices
Ensure the confidentiality and integrity of the information being accessed
Report any suspected information security violation or breach
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Nice To Haves

Experience in payments industry, fintech, or shared service organizations
Knowledge of automation, data analytics, and process improvement methodologies.
Ability to lead workshops, governance councils, and drive consensus across diverse teams.

Responsibilities

Lead requirements gathering sessions with stakeholders across Mastercard.
Translate business requirements into detailed functional and technical specifications for development teams.
Document business processes, workflows, and data flows related to revenue systems initiatives.
Facilitate strategy meetings and workshops to align upstream and downstream process changes required for revenue systems initiatives.
Collaborate with developers, QA, and project managers to ensure timely and accurate delivery of system changes.
Monitor project milestones, KPIs, and deliverables to ensure alignment with business goals and regulatory deadlines.
Prepare and deliver presentations, user-guides and knowledge articles for end users.

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