Senior Business Analyst

Dana-Farber Cancer Institute•Boston, MA

About The Position

The Research Informatics Operations (RIO) team is looking for a seasoned business analyst to coordinate, manage, lead and support the information system needs of the Dana-Farber Cancer Institute (DFCI) research community. The Senior Business Analyst will join the Client Services Team, supporting Customer Experience Operations under the RIO umbrella. The mission of the Client Services Team is to support the operations of the research program at Dana-Farber/Harvard Cancer Center (DF/HCC), including but not limited to clinical trial management, grant development, intellectual property management, and biospecimen banking. The incumbent will participate in the design, development, implementation, and support of the overall support of the research system operations program at DF/HCC. They will lead complex projects and collaborate in re-engineering and developing new business processes to support DF/HCC’s need for automation and process development for new clinical trials management initiatives and basic science. Work will include leading workflow and business process flow analysis, definition and documentation of system requirements, and support of in-house, commercial, and open-source software products They will serve as a mentor and resource for junior staff. Furthermore, the incumbent will provide leadership for several research systems development initiatives and will be the liaison between customers and the development staff. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.

Requirements

Attention to detail, customer service orientation, and proven ability to perform work accurately and efficiently.
Ability to be flexible, versatile, and adaptable in activities conducted in a multi-site environment.
Ability and willingness to contribute to and foster a team culture where all are encouraged and willing to share information accurately.
Ability to work and maintain focus within a complex, fast-paced work environment with multiple concurrent, inter-related subprojects, as well as shifting and competing priorities.
Self-starter, able to work independently and within a team with limited to no supervision, while aligned with the goals and vision of the organization and the immediate requirements of the current project.
Ability to work effectively with all levels of executives, administrators, researchers, and technical IT staff.
Ability to learn new tools and utilities rapidly.
Excellent communication skills - both oral and written. Must be able to negotiate and communicate with all levels of staff.
Excellent organizational and analytic skills, with the proven ability to multi-task, troubleshoot, and prioritize work.
Ability to create and deliver effective presentations to all levels of organization.
Must be able to supervise the development and presentation of complex business issues analysis and resolution.
Possess ability to mentor others and should enjoy such responsibility.
Familiarity with using large, complex software management systems (e.g., PeopleSoft, Epic).
Bachelor’s degree required. Concentration in Information Technology, Bioinformatics, Biology, Computer Science, Business, Basic Sciences or other relevant healthcare or life sciences field preferred. Extensive relevant experience may substitute required degree.
7+ years of direct analytical experience in a customer facing role or experience in either clinical research, basic research, or administrative functions to support research. Experience in collaborating with cross-functional teams of 10 or more indirect resources (clinical, technical, administrative), including directing the work of user and business representatives within workgroups. Experience with successful implementation of enterprise applications. Strong project management skills; formal business analyst training a plus. 2+ years demonstrated project management experience. Proficient in complete MS Office suite, including Outlook, Word, Excel, and PowerPoint.

Responsibilities

Provide exceptional customer support to DF/HCC stakeholders, including study teams, clinicians, Office of Data Quality, Office for Human Research Studies, Mass General Brigham eCare and others by either resolving issues or facilitating connection with appropriate resources.
Lead business requirements gathering, workflow analysis, definition, and documentation of system requirements for the many clinical research business processes involved for each of the DF/HCC institutions as they relate to the various clinical trial systems, biobanking and basic research systems (i.e., OnCore, PRMS, LIMS, ELN, InForm, etc.).
Work autonomously to define project approach, develop alternative solutions (automated and manual), and provide appropriate feedback to meet both system and operational objectives.
Determine the functional breakdown of solutions based on evaluation of user needs and input.
Effectively translate functional needs into system functions that can be implemented by the vendor or the in-house development team.
Develop workflow diagrams, schedules, test and training plans, for vendor upgrades, new vendor systems and in-house developed systems.
Create training materials and effectively train users how to properly utilize software systems supported by RIO.
Serve as an exemplary representative of RIO. On-going communication, feedback and follow-through with customers/peers are essential.
Function as the analyst subject matter expert for assigned applications supported by RIO.
Elicit and document functional requirements for on-going implementation projects.
Schedule and run meetings, report progress, track, and route issues.
Learn and utilize new products and tools, as appropriate, to successfully complete work assignments.
Successfully build and maintain vendor relationships.
Continually innovate based on industry trends and facilitate networking with outside institutions.
Follow project management lifecycle in accordance with DFCI, DF/HCC, Mass General Brigham, and group specific standards.
Develop project and system documentation throughout the course of daily activities and projects.
Actively participate in and support team culture.
Utilize Dana-Farber Cancer Institute values to govern decisions, actions, and behaviors.
Perform other related duties as assigned and/or needed.
Participate in 24/7 on-call rotation for resolution of patient care critical issues.