Senior Business Analyst

GCI Communication Corp•Anchorage, AK

1d•Hybrid

About The Position

Serve as a partner to leadership and business stakeholders by analyzing and synthesizing business needs, industry trends, processes, and systems to identify opportunities for improvement. Offer data-driven insights into actionable recommendations to improve efficiency, effectiveness, and support business strategy, growth, and decision-making. This is a senior level position within the discipline, functioning as a subject matter expert (SME). Demonstrates advanced knowledge and proficiency in areas of responsibility, performing highly complex tasks and job duties. Receives minimal to no instruction on routine work and new assignments. Works under minimal supervision with wide latitude for independent judgment. Provides mentorship to junior staff.

Requirements

A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis
High School diploma or equivalent.
Bachelor’s degree in Business, Finance, Analytics, Marketing, or relevant field.
Minimum of six (6) years of progressive experience in business analytics, business intelligence, strategic planning, or related background.
At least two (2) years of experience utilizing reporting and dashboarding tools (e.g., Excel, SQL, BI, or equivalent).
At least two (2) years of end-to-end ownership of analyses and recommendations, translating data into strategic guidance for senior leaders/decision-makers.
Expert-level ability to synthesize multiple data sources into cohesive, strategic insights.
Demonstrated ability to define data requirements and analytical frameworks aligned to business strategy.
Demonstrated ability to leverage automation and AI tools to improve efficiency, accuracy, and depth of insight.
Strong analytical judgment to assess risks, tradeoffs, and implications.
Strong grasp of reporting and dashboarding tools (e.g., Excel, SQL, BI).
Strong grasp of competitive landscapes, white space opportunities, and demand signals.
Ability to take ownership over outcomes, not just deliverables.
Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment.
Ability to accurately communicate information and ideas to others effectively.
Physical agility and effort sufficient to perform job duties safely and effectively.
Ability to make valid judgments and decisions.
Must work well in a team environment and be able to work with a diverse group of people and customers.
Virtual workers must comply with remote work policies and agreements.

Nice To Haves

Telecommunications experience.
Relevant telecom industry or job specific certifications.

Responsibilities

Evaluate current processes, workflows, and systems to identify gaps and improvement opportunities.
Partner with leadership & stakeholders to gather, validate, and analyze data to support decision making and document business requirements.
Perform root cause analysis to identify performance issues, risks, or gaps.
Translate business needs into functional or technical requirements.
Synthesize data into clear summaries and insight decks, delivering actionable recommendations.
Collaborate cross‑functionally and facilitate stakeholder meetings, workshops, and requirements review sessions.
Ensure solutions align with defined business objectives, policies, regulatory, and compliance requirements.
Ensure requirements are traceable, accurate, auditable, and approved by stakeholders.
Lead comprehensive evaluations of enterprise processes, workflows, and systems to identify gaps, inefficiencies, and improvement opportunities.
Conduct advanced root cause and impact analyses to proactively identify performance issues, risks, or gaps, recommending scalable, sustainable solutions.
Synthesize complex qualitative and quantitative data into executive‑ready insights, narratives, and decision materials, delivering clear recommendations with measurable business outcomes.
Drive cross‑functional collaboration by facilitating high‑impact stakeholder meetings, workshops, and governance forums to align priorities, resolve conflicts, and accelerate delivery.
Define analysis standards, methodologies, and best practices across projects.
Translate data into visibility and actionable insights through structured reporting and analytics.
Develop and maintain reports, dashboards, and ad hoc analyses to track performance, trends, and variances, ensuring accuracy and consistency.
Define and maintain standard metrics, assumptions, and documentation to ensure consistency and data quality.
Identify data gaps, quality issues, or reporting limitations and recommend sustainable improvements.
Assess solution effectiveness, monitor outcomes and KPI’s, and recommend corrective actions.
Identify and escalate insights or processes that do not meet standards.
Transform complex data into executive‑level visibility and actionable insights through strategic analytics, structured reporting, and compelling data narratives.
Own the design, development, and governance of enterprise reports, dashboards, and ad hoc analyses to track performance, trends, risks, and variances, ensuring accuracy and consistency.
Apply judgment to surface, escalate, and influence resolution of insights, trends, or processes that fall short of established standards or business expectations.
Partner cross functionally to improve systems, processes, data quality, workflow efficiency, and operational effectiveness.
Identify intervention points and opportunity areas to improve outcomes and efficiency, defining success metrics and performance indicators to measure business outcomes.
Support system implementations, enhancements, or policy changes.
Champion process refinement initiatives, including standardization, automation, and simplification.
Drive adoption of new tools, processes, and ways of working by adapting to change and enabling stakeholders.
Lead cross‑functional partnerships to drive enterprise improvements in systems, processes, data integrity, workflow efficiency, and overall operational effectiveness.
Provide strategic guidance and subject‑matter expertise for system implementations, enhancements, and policy changes, ensuring alignment with business objectives and readiness for adoption.
Drive organizational change and adoption of new tools, processes, and ways of working by coaching stakeholders, influencing behaviors, and enabling successful change management.
Provide mentorship to junior staff.