Senior Business Analyst

Backbase • Atlanta, GA

218d

About The Position

As a Senior Business Analyst in Services, your goal is to define the essential requirements to enable our customers to achieve their objectives and realize their customer experience vision. You work closely with both our customers and development/SCRUM teams. You are the customer's proxy product owner for a project and guide the team in making the right choices to maximize project and customer success. Our clients and implementation partners see you as a trusted consultant. You analyze, capture and prioritize customer requirements for new customer experience initiatives. You identify product improvements and harvestable features. You define and actively improve best practices in your day-to-day work. You provide guidance to clients on the best usage of our product as well as customization. Where customization might be necessary you also work with Backbase R&D colleagues to explore all out-of-the-box product options and where product cannot be used you recommend enhancements to the product. On the customer side, you are managing expectations and helping them translate their vision into a sound project backlog. You are seen as an expert by clients. You lead engaging workshops with our customers to identify all functional requirements needed. You actively contribute to the BA Chapter/Guild. You also provide some amount of mentoring to Junior Business Analysts.

Requirements

• Hold a university degree (preferably business or IT related).
• 8+ years working experience as a Business Analyst.
• Experience working with digital banking products (commercial or business banking).
• Excellent communication skills in English.
• Good analytical and evaluative skills.
• Ability to translate customer pain points into detailed product requirements.
• Organizational and cultural sensitivity.
• Experience working in Agile/Scrum environment.
• Ability to execute product gap analysis based on gathered requirements.
• Familiarity with requirements management, process modeling, and development methodologies.

Responsibilities

• Define essential requirements to enable customers to achieve their objectives.
• Work closely with customers and development/SCRUM teams.
• Act as the customer's proxy product owner for projects.
• Guide the team in making choices to maximize project and customer success.
• Analyze, capture, and prioritize customer requirements for new initiatives.
• Identify product improvements and harvestable features.
• Define and improve best practices in day-to-day work.
• Provide guidance on product usage and customization.
• Manage customer expectations and translate their vision into a project backlog.
• Lead workshops with customers to identify functional requirements.
• Contribute to the BA Chapter/Guild.
• Mentor Junior Business Analysts.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees