CACI is seeking an experienced Business Analyst (ServiceNow) to assist in the interpretation of Human Resource Business and IT requirements for HR and IT staff supporting the Federal Protective Service (FPS) at Department of Homeland Security (DHS).
Analyze business and technical processes to formulate and develop new and modified business information processing systems.
Coordinate with cross-functional teams to ascertain system requirements such as functions, input data, output data, techniques, controls, User Acceptance Testing criteria, and execution of user's acceptance.
Develop user stories based on project requirements.
Develop test plans, test scripts and other project deliverables.
Coordinate and execute testing activities.
Develop training materials and conduct training sessions.
Write and edit documents such as Procedural Manuals, Standard Operating Procedures, and Work Instructions.
Support the preparation of required documentation and artifacts.
Track risks and opportunities within assigned projects, including development and implementation of mitigation plans.
Conduct Quality Reviews of documentation to identify improvements opportunities.
Apply business concepts and theories to real-world decision making.
Create and distribute project & operational reports as requested.
Facilitate projects and coordinate with cross-functional teams to produce better business outcomes.
Host and facilitate weekly/monthly project meetings.
Coordinate with other Contractors to manage project tasks and deliverables.
Ability to obtain a Department of Homeland Security (DHS) Entry on Duty (EOD).
Bachelor's degree or equivalent + 8 years with some supervisory experience.
Experience working with stakeholders to develop user stories, acceptance criteria, test plans, user guides, and training materials for ServiceNow applications.
Experience assessing requirements and designing ServiceNow solutions, conducting and facilitating both integration and user acceptance testing as well as training sessions.
Strong proficiency with Microsoft products such as Excel (pivot tables and charts), PowerPoint, Word, Project, and Visio.
Previous experience creating, revising, updating, and maintaining documentation such as standard operating procedures (SOP), job aids, and work instructions.
Ability to lead and facilitate requirements workshop meetings with government and contractor stakeholders.
Understanding of LAN/WAN technologies and concepts.
Understanding of Project Management methodologies.
Ability to communicate clearly and effectively in interpersonal and written formats.
Experience with Microsoft Project and Visio.
Experience implementing ServiceNow Human Resource Service Delivery, IT Service Management and IT Business Management Solutions.
ServiceNow System Administrator Certification.
ITILv3 or v4 Foundation's certification.
Previous HR experience.
Experience with data analysis and data modelling (Entity Relationships).
Previous DHS or Federal Government experience.
Experience with ServiceNow Customer Service Management, Workplace Service Delivery and Custom Applications.