Senior Business Analyst (remote)

HarperCollins Publishers-posted 4 months ago

$95,000 - $100,000/Yr

Full-time • Senior

5,001-10,000 employees

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The Senior Business Analyst will demonstrate strong business knowledge and technical skills to lead change initiatives and support daily WMS operations within the context of a fully integrated warehouse environment. They will identify opportunities and recommend solutions to drive continuous improvement and lead cross functional teams throughout the change management life cycle.

Collaborate with business, operations, and technical teams to define and document new projects or change requests.
Translate design requirements into systems’ proposals or enhancements. Communicate requirements to internal teams and 3rd party providers.
Document business requirements and system specifications. Define deliverables, target dates, and identify resources required.
Estimate timeline, resources, and budget. Manage business analyst(s) and 3rd party providers. Monitor timeline progress, summarize and provide status updates, alert leadership to project conflicts or risks. Prepare alternative options to mitigate potential risks.
Configure WMS applications to meet business requirements. Recommend business changes supported by the system’s core functionality. Use system prototyping when applicable to promote change and iterative design/development.
Work closely with cross functional teams including ERP solutions, QA, and 3rd party providers to develop, test, and implement systems enhancements and bug fixes.
Document, track, and resolve production issues with technical leads and 3rd party providers. Provide regular status updates and timing to restore services. Identify reoccurring issues and perform root cause analysis to recommend fixes.
Document processes impacted by projects or systems, train the trainer, cross train business analyst(s). Recommend changes to improve accuracy or simplify current processes.

5+ years’ experience in the top 5 Warehouse & Labor Management Systems integrated in a robust operating environment which includes ERP, 3rd party client, and carrier systems, WCS, Goods-to-Person automation, packaging automation, mobile devices, and inline label printing.
Demonstrate strong business knowledge in core functional areas: inventory, work orders, order scheduling & fulfillment, yard management & shipping, parcel manifesting, 3rd party logistics, and short run print.
Proficiency in cloud based environments, API, ZPL.
Collaborate with diverse teams including business, operations, technical teams, and 3rd party providers.
Balance multiple projects or change initiatives. Lead projects throughout all phases. Mitigate project conflicts and risks.
Strong time management, analytical, problem-solving, organizational, communication, and interpersonal skills.
Able to independently lead initiatives and make decisions.

JDE, JIRA and Confluence skills are a plus.

Comprehensive and highly competitive benefits package, with a variety of physical health, retirement and savings, caregiving, emotional wellbeing, transportation, and other benefits.
Elective benefits employees may select to best fit the needs and personal situations of our diverse workforce.

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