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The Senior Business Analyst – IT & Process Improvement will play a pivotal role in driving business and technology process enhancements. The role will focus on gathering and managing business requirements, mapping out workflows, and ensuring effective communication between IT and business stakeholders to deliver solutions that align with organizational objectives. The ideal candidate will possess strong analytical skills, Agile methodology experience, and hands-on proficiency with tools such as JIRA, Quality Center, and BPMN modeling.