Senior Bursar Service Representative

Texas A&M University System • Corpus Christi, TX

18h • $38,480 - $41,018 • Onsite

About The Position

TAMU-CC is a dynamic university designated as both a Hispanic-Serving Institution (HSI) and Minority-Serving Institution (MSI) with approximately 11,000 students from 47 states and 54 foreign nations. We employ over 1,400 full-time and 2,000 part-time Islanders (including students/GAs). The University attracts highly talented faculty and staff and offers an array of undergraduate and graduate degrees, including doctoral programs. As a member of the Texas A&M University System, TAMU-CC benefits from a range of resources, increased visibility and influence, and opportunities to collaborate in mutually beneficial ways with peers across member institutions and associated agencies. TAMU-CC’s beautiful campus is located on a 240-acre island on Corpus Christi Bay and was ranked #1 College by the Sea by Best College Reviews. Our natural setting is enhanced by its modern, attractive, and state-of-the-art classroom buildings and support facilities. Learn more information here! PURPOSE The Senior Bursar Service Representative, under general direction, accepts monetary transactions in person for payments on accounts or for departmental deposits from the campus community. Provides and assists with training of new employees, ensures policies and procedures are followed, and/or offers counsel or advice when needed.

Requirements

• High School Diploma or GED.
• Four (4) years of high-volume cash handling experience dealing directly with a large customer base.
• Additional education may be considered as a substitution for the minimum requirements.
• Associate's degree in Business, Accounting or related field and Two (2) years of high-volume cash handling experience dealing directly with a large customer base.
• Must have intermediate skills in Microsoft Office (Word, Excel, PowerPoint and Outlook) and Microsoft Windows.
• Must have a thorough knowledge of bookkeeping or accounting principles to include posting of debits and credits.
• Ability to identify the various types of negotiable instruments and how each type is processed through the banking system.
• Ability to type with accuracy and use the 10 key by touch.
• Exhibit strong customer service, written and verbal communication skills, the capability to work under pressure, and demonstrate the ability to effectively analyze and solve problems.
• Requires ability to train staff, counsel and advise on procedural issues and assign or distribute work accordingly.
• Must be able to maintain a high level of confidentiality with records and information.
• Experienced in standard office equipment (i.e. copy machine, scanner, etc.).
• Knowledge of Banner Student Information System, FAMIS, TouchNet, Imaging System and Argos.

Nice To Haves

• Business Office experience from a University or College.
• Advanced knowledge in operating Banner, FAMIS, TouchNet, Imaging System and Argos.
• Advanced bookkeeping experience from a Bank or Credit Union environment.
• Completed college accounting courses

Responsibilities

• Accurately process monetary transactions in person payments for student accounts and departmental deposits from the campus community; maintain secure custody of cash, checks, and credit/debit receipts, and reconcile all transactions at day’s end.
• Process payments received through the Flywire platform.
• Ensure compliance with established cash-handling policies and procedures for all accepted monetary transactions.
• Evaluate, process, and reimburse petty cash requests for departments; maintain and promptly replenish the assigned petty cash drawer.
• Audit petty cash forms for compliance and enter into the General Receipt System for reimbursement and posting to FAMIS.
• Issue temporary working funds to departments and ensure timely return and reconciliation of these funds.
• Process incoming mail, including returned mail and payments; log payments received by mail and handle them in accordance with cash-handling policies.
• Prepare daily bank deposits using a dual-control system, including scanning checks, validating images, balancing batches, and closing batches for review and approval by another staff member.
• Maintain retention schedules per University and Check 21 policies.
• Assist cashiers with research and reconciliation when discrepancies occur at day’s end.
• Manage and monitor the Business Office email inbox, ensuring all departmental communications are addressed promptly and in accordance with established guidelines.
• Provide assistance to students, parents, and other stakeholders by resolving inquiries related to account balances, billing, refunds, payment options, and financial aid adjustments.
• Prepare and process outgoing Business Office mail, including sorting, labeling, and bundling to ensure timely delivery.
• Train new and existing staff on departmental policies and procedures related to Banner, TouchNet Bill/Payment Suite, TouchNet Student Advisor, ARGOS, and General Receipts; provide guidance and counsel on procedural questions and/or issues as needed.
• Prepare daily cash reconciliations and summary reports, along with departmental reports generated from Banner, TouchNet, General Receipts, Wells Fargo Bank, and ARGOS.
• Conduct audits, reviews, and research on student accounts in Banner, TouchNet, BankMobile, FAMIS, and ARGOS, including tuition assessments, emergency loans, installment plan calculations, and 1098-T tax forms; assist the Business Operations Manager with auditing departmental receipts for compliance with cash-handling procedures.
• Maintain and monitor the Receipt Book log for accuracy and accountability; generate monthly compliance reports for management detailing usage and assignment.
• Review student accounts with outstanding balances to identify accounts eligible for write-off; utilize ARGOS reports and Banner to validate exceptions and process approved write-offs and hold entries in Banner.
• Submit reports and transactions to Accounting, submit daily deposit amounts to TAMUS, process hold placements and releases, and compile documentation for vouchers creates for manual refunds.
• Image and profile Bursar Department documents in Laserfiche for secure storage and retrieval.
• Participate in process improvements and system updates, including testing patches and implementing new or revised procedures as directed by the Bursar.
• Perform other duties as assigned.

Benefits

• Medical $0 - $30 per month for Employee Only coverage after university contribution ($920 value).
• Up to 83% of premium covered by the university: Employee and Spouse Employee and Children Employee and Family coverage Dental & Vision Life Insurance, Accidental D&D, Long Term Disability, Flexible Spending Account and Day Care Spending Account
• DUAL CAREER PARTNER PROGRAM
• ON-CAMPUS WELLNESS OPPORTUNITIES
• Work Life Solutions: Counseling, Work Life Assistance, Financial Resources, and Legal Resources
• Tuition Benefits: Public Loan Forgiveness Book scholarships 100% tuition coverage for up to 18 credit hours per fiscal year (other rules may apply).
• Retirement: Teacher Retirement System of Texas (TRS) or Optional Retirement Plan (ORP)
• Voluntary Tax Deferred Account/Deferred Compensation Plan
• Time Off: 8+ hours of vacation paid time off every month. 8 hours of sick leave time off every month. 8 hours of paid time off for Birthday leave. 12-15 paid holidays each year.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED