Senior Broker Account Manager

Alignment Healthcare • Modesto, CA

154d • $70,823 - $106,234 • Remote

About The Position

Alignment Health is breaking the mold in conventional health care, committed to serving seniors and those who need it most: the chronically ill and frail. It takes an entire team of passionate and caring people, united in our mission to put the senior first. We have built a team of talented and experienced people who are passionate about transforming the lives of the seniors we serve. In this fast-growing company, you will find ample room for growth and innovation alongside the Alignment Health community. Working at Alignment Health provides an opportunity to do work that really matters, not only changing lives but saving them. Together. The Sr. Broker Account Manager is responsible for the sales and growth of the broker channel and reports to the Vice President of Sales. The Broker Account Manager oversees all channel activity including sales production, recruitment, training and sales strategy to grow the channel while maintaining a favorable acquisition cost for the company.

Requirements

• Must live in or near Sac/Placer/Yolo/San Joaquin/Stanislaus Counties.
• Proven ability to promote effective time management.
• Willingness to commit to personal growth and be open to constructive feedback from direct reports and/or management.

Responsibilities

• Increase sales and meet or exceed sales expectations through existing active relationships.
• Build new selling relationships in existing markets and expansion markets to grow the broker sales channel.
• Build out new markets - specifically new expansion counties and states.
• Manage provider relationships and assign agents to partner with Medical Groups/IPA's for growth.
• Oversee agent sales and product training including webinars for new agents, lock-in refresher trainings, and Open Enrollment recertification training.
• Assist with broker support channels including customer service calls and email inquiries.
• Monthly and ad-hoc communications with external agents and agencies.
• Oversee interactions with external agents including commissions, discrepancies, enrollment kit fulfillment, certification and contracting/appointment requirements.
• Monitor quarterly agent and agency production requirements.
• Ensure CMS compliance with all sales, enrollment processes and events.
• Individual production of sales may be optional.
• Lead, motivate, coach and manage direct agents to ensure that performance goals are met and exceeded.
• Provide broker feedback around competitive landscape, as needed.
• Oversee compliance at all times to include secret shopping and ride-alongs.
• Provide fair and objective documentation on corrective action plans and/or performance appraisals as directed by company policies and procedures.
• Provide effective and objective communication to keep managing relationships apprised of any updates and/or changes within department, CMS guidelines, company policies and procedures while keeping strong morale intact.
• Respond in an integral and timely manner with management and staff members in other departments to promote teamwork.
• Attend all mandatory management administrative, educational and/or training courses.
• Other responsibilities may be assigned by manager.

Benefits

• Equal Opportunity/Affirmative Action Employer.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Ambulatory Health Care Services
• Number of Employees: 1,001-5,000 employees