Senior Branch Specialist (Personal Banker)

Consumers Credit Union • Arlington Heights, IL

74d • $18 - $28 • Onsite

About The Position

As a Senior Branch Specialist (Personal Banker), you'll develop relationships with our members, become their financial expert, open specialized accounts and educate them about products/services that will have a positive impact on their lives. This position is a combination of being a Personal Banker with some Teller responsibilities. It offers a variety of work throughout the day, involves sales goals, and is exciting for those that enjoy exceeding metrics and earning incentives!

Requirements

• High School diploma or equivalent
• 2 years of related work experience such as retail, customer service, guest relations, sales, and cash handling. Financial Institution, Teller, Personal Banker experience is preferred.
• High comfort level promoting products and services, educating members, and engaging in sales-oriented conversations.
• Computer proficient in Data Processing Platforms, Email, Internet/Intranet, Instant Messaging, and Microsoft Office.
• Excellent interpersonal, verbal and written skills.
• Ability to multitask and stay organized while working at a fast pace.
• Propensity to be helpful, positive, act with integrity, and to embrace inclusion & diversity
• Availability to work 40+ hours/week and be scheduled between the following hours: Monday - Thursday: 8:30am- 5:15pm; Friday: 8:30-6:15pm; Saturdays 8:30 am- 1:15pm (when scheduled Saturday, you'll get time off during the week)

Nice To Haves

• Financial Institution, Teller, Personal Banker experience is preferred.

Responsibilities

• Identifying financial products/services that will benefit our members. Through engaging in consultative conversations, you'll guide them toward products and services that are in their best interest. There are times when you'll need to overcome objections, but you'll anticipate that because you great with people first, service-oriented sales!
• Processing a wide array of requests for members such as opening specialized and complex accounts as well as assisting with consumer loan applications.
• Wearing multiple hats and being a collaborative team player. You'll back up the Branch Specialists by greeting members and directing them to the person who can best help. You will also partake in fielding calls from members who need assistance.
• Ensuring that all policies, procedures, compliance, audits, quality control and balancing standards are adhered to so that we are protecting our members' finances and identity as well as security and risk for the credit union.

Benefits

• Consumers Credit Union provides eligible employees an opportunity to participate in our medical (High Deductible, HMO and PPO), dental, vision, spending accounts, short-term disability, long-term disability, life insurance and other plans effective date of hire.
• You will be eligible to participate in the 401(k) savings plan at any time.
• You will be automatically enrolled in the pension plan following six months of employment and 1,000 hours of service and reaching age 20.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees