Senior Branch Specialist (Personal Banker)

Consumers Credit Union • Mundelein, IL

359d • $22

About The Position

Join Consumer Credit Union's Mundelein branch as a Senior Branch Specialist! In this Personal Banker role, you'll develop relationships with our members, become their financial expert, and educate them about products/services that will make a positive impact in their lives. We are a certified Great Place To Work (awarded in March 2024 for a second year in a row) and have been named a Best Workplace - Financial Services by Great Place To Work and Fortune magazine (awarded September 2024). This position is a combination of being a Personal Banker with some Teller responsibilities. It offers a variety of work throughout the day, involves sales goals which lead to the ability to earn incentives, and is perfect for those that enjoy providing tailored financial consultation to people in the community. You'll slip into our members shoes and help them walk through the varied financial landscape that is life. Whether they're tying the knot and on the hunt for their first home, navigating the twists and turns of debt, picking up the pieces after a loved one's departure, or charting a secure path towards retirement - you will be there to guide them through it all.

Requirements

• High School diploma or equivalent is required.
• 2+ years of related work experience - retail, customer service, guest relations, sales, and cash handling.
• Engaged and motivated by promoting products and services, educating members, and engaging in sales-oriented conversations.
• Computer proficient - Data Processing Platforms, Email, Internet/Intranet, Instant Messaging, and Microsoft Office.
• Attention to Detail - high emphasis on accuracy, reviewing work, and quality control.
• Interest in working as a team and willing to chip in to successfully service members and achieve goals.
• Member Focus - customer service is a priority, delivering an outstanding experience.
• Excellent communication - professional verbal and written communication skills.
• Enjoy multitasking and ability to work at a fast pace while staying organized.
• Positivity and integrity, embracing inclusion & diversity.

Responsibilities

• Identifying financial products/services that will benefit our members and guiding them toward those that are in their best interest.
• Processing a wide array of requests from members for specialized and/or complex accounts and consumer loan applications.
• Wearing multiple hats and being a team player by backing up Branch Specialists (Tellers) and greeting members.
• Ensuring all policies, procedures, compliance, audits, quality control and balancing standards are adhered to.

Benefits

• Starting hourly rate: $22.50/hr + eligible to earn incentives.
• Medical (High Deductible, HMO and PPO), dental, vision, spending accounts.
• Short-term disability, long-term disability, life insurance.
• 401(k) savings plan participation at any time.
• Automatic enrollment in the pension plan after six months of employment and 1,000 hours of service.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees