Senior Branch Representative

Unify Financial Credit Union • Springdale, AR

286d • $27

About The Position

As a UNIFY Senior Branch Representative, you'll help UNIFY's credit union members safeguard their assets! At UNIFY, you matter and are supported, because your success is integral in the overall success of the team and experience of our members. Our members are the priority. As a Credit Union we are not driven by profit margins and stock prices (like other financial institutions…). We are all about making sure that our members get the knowledge and assistance they need. The Senior Branch Representative works beside their team with members to do just that!

Requirements

• Lending Certified.
• Passion for helping people and an empathetic ear to our teams' and member's needs.
• Desire for growth.
• Ability to build relationships with credit union members and teammates.
• Willingness to work at all branch levels.
• Ability to pivot in daily tasks, procedures, and workspace.
• High school diploma or equivalent.
• Minimum of two years related experience in a financial institution.
• Minimum of one-year supervisory/lead experience preferred.
• Thorough knowledge of all Teller and New Accounts functions and Loan Processing experience.
• Effective verbal and written communication skills.
• Proficiency in Microsoft Word and Excel applications.

Responsibilities

• Step in and helps the team through peak hours in all areas (Teller, lending, mortgage, and member calls).
• Build rapport with all team members to assist in the growth of the team member and branch(es).
• Understand, acknowledge, and adapt to the changes within the branch, region, and organization.
• Resolve member issues regarding their existing financial products (checking, savings, credit cards, auto loans, etc.).
• Encourage business development by implementing promotions, training staff to reach goals, bringing in new business, and coordinating special events.
• Provide solutions based on training and available resources.
• Attend scheduled management meetings.
• Conduct huddles and one-on-one meetings for staff training and progression.
• Process financial requests including establishing new member accounts, online banking set-up, research requests, stop payments, notary services, wire transfers and all teller transactions.
• Oversee the daily operations of the branch in the absence of branch management.
• Ensure team members understand updates to Policy and Procedure, objectives, programs, promotions, features and benefits of all products.
• Assist branch management to ensure team members are trained and held accountable for achieving specific goals and sales objectives.
• Become Lending Certified and perform functions related to consumer lending.
• Cross-sell ancillary products on Consumer Loans.
• Discuss and explain Pre-Approval conditions with members.
• Process mortgage loans through Mortgage Builder and communicate with members through the loan process.
• Discuss mortgage rates with members and explain mortgage product options.
• Ensure the locking of rates and submit the required stipulations.
• Discuss the Good Faith Estimate (GFE) and break down fees for the member.
• Profile the financial needs of new and existing members to identify cross-sell opportunities.
• Participate in business development activities including site visits and community events.
• Initiate and open additional shares for members and new memberships.
• Provide routine to complex information concerning Credit Union services and resolve issues.
• Utilize the Member Profile Sheet to ensure proper follow-up with members.
• Participate in daily operations including opening and closing the branch, operational audits, cash balancing, and maintaining inventory of branch supplies.
• Maintain up-to-date knowledge of features and benefits of all products and services.
• Ensure satisfactory branch audits and compliance with UNIFY Financial Credit Union Service Standards.
• Become a Notary Public to service member needs.
• Perform all other duties as assigned.

Benefits

• Competitive pay: $27.82/hour.
• Extensive job-preparedness training.
• A leadership team compassionate about preparing you and supporting you for growth within UNIFY FCU.
• A culture of inclusivity, belonging and fairness.
• Health benefits, PTO, tuition reimbursement, 401K, and health and wellness incentives.
• Bilingual and weekend hourly pay differential, where applicable.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED