Senior Branch Member Account Specialist

Visions Federal Credit Union • Owego, NY

281d • $21 - $25

About The Position

We're in the business of people helping people and you can help us change lives just by working here. Whether it's helping a member make a transaction, buy their first home, or improve their financial wellness one step at a time - you have an impact on their lives just by working here, no matter what your position may be. Work with us - and be part of something bigger than banking. In exchange for your time and talents, we offer generous benefits. After all, you make us awesome, so we take care of you with things like… Pension Plan, 401k Plan, and 401k matching contributions, Excellent health benefits, Flexible Paid Time Off (PTO), Volunteer Time Off (VTO), and Wellness Time Off (WTO), More than ten paid holidays per year, Wellness program, Tuition reimbursement, Student loan repayment, Employee recognition program, Educational incentives, ...and more!

Requirements

• High school diploma with 1-3 years of related experience.
• Obtain notary license within 1 year of acceptance of role.
• Proficient in the Microsoft Office Suite programs.
• Proficient with standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines, PCs, etc.

Nice To Haves

• Associate degree preferred.
• Two to four years' experience in customer service, retail, banking or financial services industry.

Responsibilities

• Deliver exceptional service to our members as the primary contact for members regarding the status of their account and any escalation.
• Assist members in setting up new business, consumer, and IRA accounts.
• Resolve account related concerns, provide general credit union information, intake and follow up on consumer loan applications excluding residential mortgage lending.
• Rotates to perform branch duties to include MSR activities.
• Act on notary requests.
• Expand member relationships through offering appropriate products and services.

Benefits

• Pension Plan
• 401k Plan
• 401k matching contributions
• Excellent health benefits
• Flexible Paid Time Off (PTO)
• Volunteer Time Off (VTO)
• Wellness Time Off (WTO)
• More than ten paid holidays per year
• Wellness program
• Tuition reimbursement
• Student loan repayment
• Employee recognition program
• Educational incentives

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED