Senior Branch Manager

Northwest Federal Credit Union•Herndon, VA

65d

About The Position

The Senior Branch Manager is responsible for leading the overall operations of the branch, ensuring exceptional member service, and driving sales and service performance. This role oversees the facilitation of member transactions and support services, with a focus on enhancing the member experience and meeting organizational goals. In addition to operational leadership, the Senior Branch Manager serves as a community ambassador for Northwest, actively promoting the brand and increasing awareness of its financial products and services. Through outreach and engagement, the Senior Branch Manager helps strengthen Northwest's presence and reputation within the local community. By fostering a high-performing team and maintaining a member-centric environment, the Senior Branch Manager plays a critical role in delivering consistent, high-quality service and achieving branch success.

Requirements

Bachelor's Degree or equivalent years of experience, Bachelor's degree is preferred
Minimum 3 years of experience as a Branch Manager overseeing high-volume branches within a comparable financial institution
Experience with client service and relationship skill building; proactive sales skills and the ability to meet service and sales goals
Accuracy and detail orientation
Effective oral and written communication skills
Working knowledge of NWFCU, Federal and state regulations required by the National Credit Union Association
Ability to interact effectively with all levels of the organization and/or with members
Ability to communicate with tact and diplomacy and to exercise sound judgment, logic and initiative while maintaining member confidentiality
Effective problem-solving skills
Effective sales techniques
Ability to work Monday-Friday 9AM -6PM and Saturday 9AM-1PM

Nice To Haves

Community involvement and networking experience

Responsibilities

Supervise the development and performance of all branch employees, including, but not limited to training, planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems
Select and hire new employees; professionally onboard, develop, coach, and evaluate staff
Provide operational oversight of transactions, cash control, branch security, audits, internal controls, compliance, and adherence to policies and procedures
Identify skill gaps within the team and collaborate with branch leadership and the Talent Development Team to address them
Partner with senior management to establish growth, sales, and profit objectives for the branch; contribute input to these objectives and help define how performance will be measured and managed
Ensure branch goals are met by implementing effective strategies; assist in developing the annual budget and operate within budget parameters
Delegate business relationship management responsibilities and monitor outcomes
Perform Notary and Signature Guarantee duties as required
Maintain accurate and up-to-date department policy and procedure documentation
Ensure compliance with operational, security, and control policies and procedures to prevent fraud and protect member assets
Proactively identify opportunities to offer product and service solutions that meet member needs
Deliver exceptional experiences to members through attentive and personalized service
Provide operational oversight, offer support, and resolve escalated member requests efficiently
Collaborate with cross-functional teams to execute projects that enhance visibility into the member experience
Perform other duties as assigned, contributing to the overall success of the branch
Remain aware of and adhere to NWFCU policies and procedures, as well as regulations related to the Bank Secrecy Act (BSA)

Benefits

Northwest Federal offers a comprehensive and inclusive benefits program, which includes medical, dental and vision plans for you and your family, 4 weeks paid vacation, 12 paid holidays, 24 hours of paid volunteer time, parental leave, company paid disability and life insurance, and a generous 401(k) plan with up to 7% employer match.

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