Senior Branch Manager

M&T Bank • Millsboro, DE

96d • $71,985 - $119,976 • Onsite

About The Position

The Senior Branch Manager is responsible for managing all activities of a branch, ensuring the overall success of the branch operating model, which includes customer and employee experience, digital engagement, transactions/operations, servicing, and sales. The role includes personal production responsibility and requires consistent engagement with business partners to review customer deals.

Requirements

• Bachelor's degree, or four years of relevant experience in lieu of degree.
• Minimum three years of sales experience.
• Minimum two years of managerial experience or proven leadership abilities.
• Life/Accident and Health Insurance licensing required within 18 months.
• Demonstrated strong knowledge of Business Banking products and services.
• M&T Way Certified and Precision Leadership Certified.
• Bi-lingual/Spanish preferred.
• Proficient in common PC software, including Microsoft Office.

Nice To Haves

• Demonstrated sales/business development experience and success.
• Fundamental understanding of profitability.
• Excellent communication and interpersonal skills.
• Proven ability to demonstrate and coach exceptional customer service.
• Strong financial services product knowledge.
• Strong organization, time management, and prioritization skills.

Responsibilities

• Direct sales and business development to ensure overall profitability.
• Lead team through coaching, performance management, and priority setting.
• Build and develop branch staff.
• Identify customer needs through M&T sales processes.
• Proactively prospect and grow Business Banking relationships.
• Build the bank's presence in the community.
• Research prospects and ask for referrals.
• Recruit and select talent for Retail and/or M&T Bank.
• Model and coach customer service and needs determination behaviors.
• Reinforce accountability for execution of Retail strategy.
• Ensure compliance with operational, security, and control policies.
• Take ownership of complex account servicing and error resolution issues.
• Engage with team members and business partners.
• Process Business Banking loan requests up to $100,000.
• Bundle products and services as appropriate.
• Promote a culture of belonging and reflect the M&T Bank brand.
• Maintain internal control standards and implement audit points.
• Complete other related duties as assigned.

Benefits

• Competitive and market-informed pay.
• Training for licensing within 6 months.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree