Senior Branch Manager

SIXT • Reno, NV

74d • $56,109

About The Position

As a Branch Manager at SIXT, you will lead your team, manage the fleet, and ensure top-quality service. Use your sales experience and leadership skills to drive your branch to success. You are responsible for budgets, sales, and market penetration across multiple branches, as well as increasing revenue and profitability. You lead and develop Management Trainees, Rental Sales Agents, and Fleet Service Agents through regular performance reviews and meetings. You recruit new team members in collaboration with the Talent team and coach other managers in the recruitment process. You are responsible for the vehicle fleet, operational tasks (e.g., health and safety, corporate CI, defleets), and delegate tasks to ensure efficient workflows. You ensure a premium customer service culture, handle complaints, and work with regional managers to optimize processes.

Requirements

• Bachelor's degree with at least 2 (junior) or 3 (senior) years of experience in sales and customer service.
• At least 2 years in a supervisory role or 5 years of work experience without a degree, including 2 years as a manager in car rental.
• Good supervisory skills and strong communication skills.
• Ability to communicate in other languages is a plus.
• Exceptional interpersonal and relationship-building abilities.
• Highly organized with excellent customer service skills.
• Must be authorized to work in the United States without requiring work authorization sponsorship.

Responsibilities

• Manage budgets, sales, and market penetration across multiple branches.
• Lead and develop Management Trainees, Rental Sales Agents, and Fleet Service Agents.
• Conduct regular performance reviews and meetings.
• Recruit new team members in collaboration with the Talent team.
• Coach other managers in the recruitment process.
• Oversee the vehicle fleet and operational tasks.
• Ensure efficient workflows by delegating tasks.
• Maintain a premium customer service culture and handle complaints.
• Work with regional managers to optimize processes.

Benefits

• Comprehensive Health & Insurance including medical, dental, vision, life insurance, critical illness, hospital indemnity, and pet insurance.
• 401k for financial future.
• Use of a company car, laptop, and phone.
• Paid Time Off & Sick Leave.
• Performance-based branch bonus plan.
• Full uniform with weekly dry cleaning services at no cost.
• Employee-only rental rates and exclusive discounts for employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees