Senior BMC Remedy/Helix Developer

General Dynamics Information Technology

1d • Remote

About The Position

Transform technology into opportunity as a Senior BMC Remedy/Helix Developer at GDIT. Shape what’s next for mission-critical government projects while shaping what’s next for your engineering career. MEANINGFUL WORK AND PERSONAL IMPACT As a Senior BMC Remedy/Helix Developer the work you’ll do at GDIT will be impactful to the mission of the NESD Helix engineering team. Lead the technical aspect of Helix projects related to onboarding programs into an existing Helix environment and work with the Helix Manager and Program’s Transition Manager to drive success Lead discussions on Asset Management and CMDB products including gathering requirements and building custom fields, recon jobs, normalization, and importing/maintaining CMDB data. BMC Discovery knowledge a plus. Work with team to develop repeatable process and procedure to gain efficiency Provide accurate technical guidance on application and integration capability. Gather requirements with customers, prepare and deliver presentations and demos, conduct requirements gathering, write requirements and design documentation, implementation guides, test scripts, and build documents. Develop workflow and integrations including building forms, fields, workflow in Developer Studio, Innovation Studio, Pentaho Spoon, Dashboards, or otherwise Develop RestAPI integrations between Helix and external applications/systems Develop Digital Workplace Service Offerings Work incident assignments, communicate with customers per defined methods and within service level agreement create follow-on change requests and jira stories to accommodate changes. Prepare and coordinate change requests, follow the prescribed operating procedures, maintain and update the environments per configuration requirements, meet key performance indicator thresholds. Multi-task on projects that include customer onboarding, ad-hoc requests, sustainment support, and continual service improvement initiatives. Identify and communicate gaps between out of the box workflow and custom requirements. Work with teams to provide out-of-the-box solutions in order to minimize customization. Maintain system production support and ensure system integrity by utilizing defined configuration control practices and change management processes. Manage sprint load, forecast work products and deadlines, execute to milestones and deadlines, keep technical debt to a minimum, and provide product demonstrations of completed sprint products. Communicate verbally and in written form in a professional manner with customers, peers, and leadership. Participate in on-call rotation, daily scrums, sprint planning meetings, technical implementation reviews, approved service interruption change windows, and other requests as needed. Work in a remote team environment supporting scheduled and ad-hoc video/audio meetings. Other duties as assigned. WHAT YOU’LL NEED TO SUCCEED Bring your engineering expertise along with a drive for innovation to GDIT. Our Senior BMC Remedy/Helix Developer must have:

Requirements

• Security Clearance Requirement: Ability to obtain an Interim Secret security clearance.
• Required Experience: 8+ years of BMC Accredited Administrator or commensurate Remedy/Helix Developer Studio experience.
• Demonstrated experience leading projects and technical teams
• Experience with SAAS solutions or AWS Cloud environments
• Experience with BMC Remedy version 21.x or higher
• Experience with ITIL methodologies, ITIL Foundation a plus.
• Experience with Helix/Remedy application process flows.
• Expert familiarity in one or more 23.x+ Helix applications including Incident Management, Remedy Knowledge Management, Change Management, Task Management, Release Management, Service Level Management, Service Request Management, Work Order Management, Smart Reporting, Helix Dashboards, Smart IT, Digital WorkPlace Portal (DWP), Configuration Management Database (CMDB), or Asset Management
• Experience with one or more of the following: Pentaho Spoon, BMC HDM, RestAPI or Webservices to build and/or maintain system interfaces or migrate data.
• Excellent ability to communicate and convey ideas in verbal and written form
• Ability to create and edit documents in Microsoft Word, Excel, and PowerPoint.
• Advanced ability to analyze data with Microsoft Excel or comparable tools.
• Ability to create and describe process flows in Microsoft Visio or comparable tool
• Experience managing documents in Microsoft SharePoint
• Working knowledge of relational databases
• Understanding of security concepts, networking concepts and OSI rules
• Ability to utilize logging to troubleshoot issues.
• Experience providing demonstrations to customers
• Experience gathering requirements from customers
• Experience documenting requirements
• Experience mentoring and leading technical peers
• Demonstrated ability to work productively in a remote location.
• Required Certification: CompTIA Security+ CE certification may obtain within 3 months from start date}
• Education: BS degree; additional years of experience may be considered in lieu of degree.
• US Citizenship Required

Nice To Haves

• BMC Discovery knowledge a plus.
• Experience in other Helix applications such as BMC Discovery, IT Operations Management, Business Workflows, or Business Portfolio Manager
• Experience working in an Agile project methodology environment. JIRA story management a plus but not required.

Responsibilities

• Lead the technical aspect of Helix projects related to onboarding programs into an existing Helix environment and work with the Helix Manager and Program’s Transition Manager to drive success
• Lead discussions on Asset Management and CMDB products including gathering requirements and building custom fields, recon jobs, normalization, and importing/maintaining CMDB data.
• Work with team to develop repeatable process and procedure to gain efficiency
• Provide accurate technical guidance on application and integration capability.
• Gather requirements with customers, prepare and deliver presentations and demos, conduct requirements gathering, write requirements and design documentation, implementation guides, test scripts, and build documents.
• Develop workflow and integrations including building forms, fields, workflow in Developer Studio, Innovation Studio, Pentaho Spoon, Dashboards, or otherwise
• Develop RestAPI integrations between Helix and external applications/systems
• Develop Digital Workplace Service Offerings
• Work incident assignments, communicate with customers per defined methods and within service level agreement create follow-on change requests and jira stories to accommodate changes.
• Prepare and coordinate change requests, follow the prescribed operating procedures, maintain and update the environments per configuration requirements, meet key performance indicator thresholds.
• Multi-task on projects that include customer onboarding, ad-hoc requests, sustainment support, and continual service improvement initiatives.
• Identify and communicate gaps between out of the box workflow and custom requirements.
• Work with teams to provide out-of-the-box solutions in order to minimize customization.
• Maintain system production support and ensure system integrity by utilizing defined configuration control practices and change management processes.
• Manage sprint load, forecast work products and deadlines, execute to milestones and deadlines, keep technical debt to a minimum, and provide product demonstrations of completed sprint products.
• Communicate verbally and in written form in a professional manner with customers, peers, and leadership.
• Participate in on-call rotation, daily scrums, sprint planning meetings, technical implementation reviews, approved service interruption change windows, and other requests as needed.
• Work in a remote team environment supporting scheduled and ad-hoc video/audio meetings.
• Other duties as assigned.

Benefits

• Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.
• To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
• GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year.
• Paid leave and paid holidays are prorated based on the employee’s date of hire.
• The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees.
• To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level