Senior BizOps Engineer

Mastercard • O’Fallon, MO

8d

About The Position

The Senior BizOps Engineer (TPM) for Platform Services – File Transfer Products is responsible for leading delivery and operational readiness across Global File Transfer (GFT) and NextGen File Transfer (NGFT) platforms. These platforms support high‑volume, business‑critical file exchanges between Mastercard and its internal and external partners.
This role sits at the intersection of program execution, technical delivery, and production operations, ensuring that File Transfer capabilities are delivered predictably, operated reliably, and continuously improved. The role partners closely with engineering, architecture, security, SRE, and product teams across Platform Services.

Requirements

• Proven experience leading complex technical programs involving distributed systems, integrations, or shared platforms.
• Strong understanding of delivery execution, dependency management, and release coordination in large‑scale technology environments.
• Experience partnering closely with engineering, BizOps, and operations teams to deliver production‑ready solutions.
• Excellent communication skills with the ability to represent technical topics clearly to diverse stakeholders.

Nice To Haves

• Experience working with file transfer, batch processing, or integration platforms in enterprise environments.
• Familiarity with operational concepts such as capacity planning, resiliency, monitoring, and incident management.
• Experience supporting platform migrations or modernization initiatives.
• Background in environments with high availability, regulatory, or customer‑impact sensitivity.

Responsibilities

• Lead end‑to‑end delivery of complex initiatives across Platform Services – File Transfer, including GFT and NGFT capabilities.
• Own delivery plans, milestones, risks, and dependencies across multiple engineering and operations teams.
• Drive execution of cross‑platform initiatives such as stability improvements, customer migrations, resiliency enhancements, and modernization efforts.
• Represent File Transfer services in delivery forums, reviews, and stakeholder discussions, bringing the right technical experts into conversations as needed.
• Partner with BizOps, engineering, and SRE teams to ensure production readiness for File Transfer platforms, including capacity planning, monitoring, alerting, and rollback strategies.
• Ensure operational requirements are embedded early in delivery, aligned with Platform Services standards.
• Use operational metrics, incident trends, and performance data to provide a quantitative view of platform health and delivery outcomes.
• Support post‑incident and post‑release reviews, driving actionable improvements to reduce recurrence and operational toil.
• Coordinate integration and release strategies across GFT and NGFT, ensuring alignment with enterprise change, release, and validation practices.
• Lead delivery execution for customer and product migrations onto NGFT, managing dependencies across consuming products and regions.
• Partner with engineering and product teams to ensure releases meet quality, resiliency, and security expectations before production rollout.
• Contribute to and maintain delivery and operational documentation related to File Transfer onboarding, releases, and support.
• Actively manage dependencies across Platform Services, Shared Services, consuming product teams, and external partners.
• Communicate clearly and proactively with stakeholders on progress, risks, and trade‑offs affecting File Transfer delivery and operations.
• Influence outcomes across teams without direct authority by building trust, credibility, and strong working relationships.
• Operate with autonomy and credibility across teams inside and outside the immediate File Transfer program scope.
• Anticipate delivery, capacity, and operational risks for high‑volume file transfer flows and proactively steer teams toward sustainable solutions.
• Balance near‑term execution with longer‑term platform strategy, supporting the evolution of File Transfer target state within Platform Services.

Benefits

• insurance (including medical, prescription drug, dental, vision, disability, life insurance)
• flexible spending account and health savings account
• paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
• 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire
• 10 annual paid U.S. observed holidays
• 401k with a best-in-class company match
• deferred compensation for eligible roles
• fitness reimbursement or on-site fitness facilities
• eligibility for tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees