Senior Biorepository Service Manager

Exact Sciences • Madison, WI

2d • $91,000 - $155,000

About The Position

At Exact Sciences, we’re helping change how the world prevents, detects and guides treatment for cancer. We give patients and clinicians the clarity needed to make confident decisions when they matter most. Join our team to find a purpose-driven career, an inclusive culture, and robust benefits to support your life while you’re working to help others. Position Overview The Sr. Biorepository Service Manager serves as a critical operational liaison between internal customers and Biorepository functional teams, ensuring the seamless execution of complex service requests across the sample management lifecycle. This key customer-facing role operates with substantial autonomy to intake, assess, prioritize, and coordinate Biorepository services while maintaining compliance with industry standards and quality management systems. As a senior individual contributor, this position provides technical expertise, drives process optimization, and mentors colleagues in a matrixed environment to deliver exceptional customer experience and operational excellence.

Requirements

• Bachelor’s Degree in a field related to essential duties; or Associate’s Degree and 2 years of relevant experience; or High School Diploma or General Education Degree (GED) and 4 years of relevant experience.
• 5 years of relevant job-related experience.
• Demonstrated experience managing complex operational workflows involving cross-functional stakeholders.

Responsibilities

• Serves as primary point of contact for internal customers and cross-functional teams, translating technical requirements into actionable plans; proactively manages changes, risks, and evolving requirements to maintain alignment and trust.
• Coordinates end-to-end execution of complex Biorepository service requests across multiple functional teams, assessing feasibility, managing interdependencies, communicating progress, and ensuring on-time delivery against service-level agreements.
• Develops and maintains request tracking systems, dashboards, and metrics that provide actionable insights into service delivery execution, bottlenecks, and opportunities for continuous improvement.
• Identifies and implements enhancements to service intake, triaging, fulfillment workflows, and system utilization to reduce cycle times, minimize errors, and improve customer experience.
• Ensures Biorepository service execution adheres to best practices, quality standards, and applicable regulations; supports deviation investigations, corrective actions, and audit activities.
• Provides subject matter expertise and guidance to less experienced staff; leads cross-functional project teams and influences outcomes in a matrixed environment.
• Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.
• Support and comply with the company’s Quality Management System policies and procedures.
• Maintain regular and reliable attendance.
• Ability to act with an inclusion mindset and model these behaviors for the organization.
• Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 90% of a typical working day.
• Ability and means to travel between Exact Sciences locations.
• Ability to travel 5% of working time away from work location, may include overnight/weekend travel.

Benefits

• Exact Sciences is proud to offer an employee experience that includes paid time off (including days for vacation, holidays, volunteering, and personal time), paid leave for parents and caregivers, a retirement savings plan, wellness support, and health benefits including medical, prescription drug, dental, and vision coverage.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior