Senior Billing Operations Analyst

Twilio

102d • $71,000 - $88,000

About The Position

This position is needed to support the order management and billing function. In this role, you’ll work closely with Deal Operations, Revenue Accounting, and Sales to see orders through to invoicing. We are a fast growing company and are focused on building systems that scale. We are looking for a team player who is excited about building streamlined processes and energized by cross functional partnership.

Requirements

• 5+ years experience in a billing operations role.
• Experience with Zuora, and Salesforce.
• Excellent communication skills for internal and external stakeholders.
• Proficiency in Excel.
• Strong attention to detail.
• Ability to prioritize and multitask throughout high volume order processing.
• Ability to identify, analyze, and resolve issues independently.
• Collaborative working style and experience working cross-functionally.
• Ability to participate in flexible timezone meetings periodically.

Nice To Haves

• Experience working in the SaaS/technology industry.
• Experience working with an international team.
• Knowledge of and experience with SOX controls.

Responsibilities

• Support an international team of order management and billing specialists to ensure timely and accurate order processing and invoice generation.
• Respond to and provide resolutions for internal and external escalations and customer inquiries.
• Review validation of customer contracts across multiple systems to ensure accuracy of financial data in each system and to ensure accurate and timely provisioning of contracts prepared by analysts.
• Execute and own SOX compliant month end reconciliations over billing and provisioning, ensuring completeness and accuracy.
• Participate in new process implementations, operational improvements, system enhancements, and training new team members, contributing from a subject matter expertise perspective.

Benefits

• Competitive pay.
• Generous time off.
• Ample parental and wellness leave.
• Healthcare.
• Retirement savings program.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 5,001-10,000 employees