Senior Billing & Collection Specialist

SafetyCulture • Kansas City, MO

1d

About The Position

Reporting directly to the Accounts Receivable & Billing Manager, this role is a highly visible, externally facing position at the intersection of Finance, Sales, and Customer Operations. You will serve as a key point of contact for customers, owning the end-to-end contract-to-cash lifecycle—from contract review and order processing through billing, collections, and issue resolution.
As part of a dynamic and fast-growing organization, you will play a critical role in ensuring a seamless customer financial experience while safeguarding revenue integrity. This role requires a strong communicator who can confidently engage with external customers on billing, payments, and contractual matters, while also collaborating cross-functionally to drive operational excellence.
Beyond day-to-day responsibilities, you will contribute to process improvements, support scalable growth, and help shape best-in-class order-to-cash practices.
This is an excellent opportunity for someone looking to expand their commercial finance expertise, gain exposure to senior stakeholders, and grow into broader leadership within Finance Operations.

Requirements

• 5+ years of experience in Accounts Receivable, Billing, Credit, or Finance Operations, with ownership of complex, customer-facing accounts
• Proven experience in confidently managing customer conversations around billing, collections, and disputes
• Experience in SaaS or subscription-based business models (preferred), including familiarity with revenue recognition concepts
• Strong systems experience (e.g., Zuora, Salesforce, or similar billing/CRM platforms)
• Ability to interpret and operationalize customer contracts and pricing structures
• Excellent communication skills, with the ability to influence and build trust with both external customers and senior internal stakeholders
• Strong understanding of contract-to-cash workflows across Sales, Legal, Billing, and Finance
• Intermediate Excel skills (e.g., XLOOKUP, Pivot Tables)
• A proactive, solutions-oriented mindset with strong problem-solving and analytical skills
• High attention to detail and ability to manage competing priorities in a fast-paced environment

Nice To Haves

• Finance-related degree (preferred)

Responsibilities

• Act as a primary financial point of contact for customers, managing billing inquiries, payment discussions, and dispute resolution with professionalism and commercial awareness
• Review, structure, and process complex customer contracts and purchase orders in partnership with Sales, Legal, and Revenue Operations
• Ensure accurate order setup and billing alignment with contractual terms, pricing structures, and subscription models
• Own the end-to-end billing process across business units, ensuring invoices are accurate, timely, and compliant with contract terms
• Manage the Group’s debtors ledger, maintaining accuracy, integrity, and timely follow-up on outstanding balances
• Lead collections efforts, conducting firm yet relationship-focused conversations with customers to drive timely payments
• Handle complex billing disputes and escalations, balancing customer satisfaction with company policy and revenue protection
• Manage customer onboarding processes, oversee portal administration, and coordinate purchase order management to ensure smooth and efficient operations
• Perform detailed account reconciliations, identifying root causes of discrepancies and implementing preventative solutions
• Monitor and analyze debtor balances on a regular basis, identifying trends, risks, and opportunities for improvement
• Prepare and present aged receivables reporting with actionable insights and recommendations
• Partner closely with Sales, GTM Leadership, Legal, and Finance to streamline contract-to-cash workflows
• Act as a subject matter expert on billing and invoicing processes, clearly communicating financial concepts to non-finance stakeholders
• Identify and drive process improvements to enhance billing accuracy, customer experience, and operational efficiency
• Contribute to special projects focused on scaling systems, improving reporting, and optimizing customer financial interactions

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees