Senior Benefits Vendor Management Specialist

Deloitte • Atlanta, GA

288d • $66,200 - $121,800

About The Position

In this role, you will support the activities and projects associated with our Deloitte US Firms Rewards, Recognition and Well-being (RRWB) Vendor Management Program. This program centralizes the management of RRWB vendors to reduce risk, optimize spend, improve efficiency, and enhance the quality of vendor relationships and the way they deliver products and/or services. You will support RRWB vendor contracting, evaluations, risk reviews, performance monitoring, reporting, relationship management, and related inquiries. You will work closely with stakeholders and colleagues across various areas of the firm, and report to the Manager of the team.

Requirements

• Bachelor's Degree or equivalent.
• Minimum of 3 years of experience in HR operations, benefits operations, HR vendor management, benefits vendor management, or related experience.
• Experience with US Rewards, Recognition and Well-being programs (i.e., compensation, benefits, mental health, well-being).
• Proficiency in Excel (pivot tables, etc.), Access (or other database tools), PowerPoint, Microsoft Project, Visio, SharePoint, Microsoft Teams e-room, or other knowledge management sites.
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

Nice To Haves

• Experience in operations or vendor management for ERISA-covered benefit plans.
• Excellent organizational, planning, and project management skills.
• Demonstrated strong communication, written, and interpersonal skills and the ability to interface with a variety of levels including senior leaders both inside and outside of Deloitte.
• Strong listening, analytical, and decision-making skills necessary to resolve vendor issues.
• Experience partnering with internal stakeholders and external vendors across global borders in a virtual environment.

Responsibilities

• Support and lead vendor relationship management activities across all areas of RRWB (including compensation and related recognition programs, health & welfare benefits, voluntary benefits, wealth accumulation/retirement programs, leaves, mental health, and well-being) and across all US Firms locations.
• Maintain RRWB vendor contract inventories and vendor contract repository documentation.
• Complete and maintain required internal vendor risk review and approval processes including Third-Party Risk Management (TPRM) entries, Confidentiality and Privacy Impact Assessments (CPIA), and Third-Party Technology Approval Processes (TPTAP).
• Support the development and delivery of vendor scorecards to monitor vendor performance and deliver stakeholder feedback.
• Review and analyze service level agreement (SLA) reports to monitor and assess vendor performance against contracted performance guarantees, highlight concerns/successes, identify opportunities for cost reductions and/or service enhancements, and reconcile any penalties against vendor invoices.
• Support RFI, RFP, and contract (re)negotiation activities in partnership with Manager and Procurement, ensuring all activities follow appropriate compliance standards.
• Partner and communicate effectively with internal stakeholders based on internal RACI guidance to fulfill incoming requests and develop, deploy, and maintain program processes and tools.
• Interact and communicate effectively with external vendors to develop and foster mutually beneficial relationships, ensure favorable agreement execution, and complete required risk reviews.
• Identify market insights on vendor management leading practices, competitive pricing, and performance standards and make recommendations on opportunity areas.
• Support special projects to address continuously evolving business needs including vendor implementations, strategic initiatives, and process improvement.

Benefits

• Discretionary annual incentive program based on individual and organizational performance.
• Broad range of employee benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree