Senior Benefits Operations Analyst (Hybrid)

Raytheon Technologies • Richardson, TX

234d • $66,000 - $130,000 • Hybrid

About The Position

RTX Corporation is an Aerospace and Defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses - Collins Aerospace Systems, Pratt & Whitney, and Raytheon. Its 185,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, VA. The following position is to join our RTX Enterprise Services team: RTX People Services organization is seeking a benefits operations professional to support and partner with the Total Rewards Community of Expertise (COE) on RTX benefit programs, policies, and processes.

Requirements

• Bachelor's degree (or equivalent experience) in Human Resources, Business Administration, or a related field
• Minimum two years' professional experience required in benefits including experience managing cross-functional projects, programs, or processes
• Experience demonstrating working knowledge of employee benefits and applicable laws in an HR transformational environment

Nice To Haves

• Professional benefits, project management, and/or Six Sigma certification(s) or accreditations
• Excellent Excel skills, including pivot tables and charts; macros a plus
• Strong presentation and interpersonal communication skills (consulting and influencing), including ability to communicate effectively and tactfully with all levels of employees and managers (customer service skills)
• Strong technical and analytical skills, problem solving, and issue resolution skills along with strong attention to detail
• Ability to drive change and challenge status quo; strong drive to improve and automate processes to achieve best possible customer experience

Responsibilities

• Address and research complex issues from employees, HR Service Center, and other HR professionals, while collaborating with internal/external clients and vendors
• Utilize case management system to respond to benefit questions and issues from employees, managers, Communities of Expertise (COE), and other share services teams
• Provide superior customer service, with accurate and timely resolution, to internal and external customers
• Provide subject-matter expertise within Total Rewards discipline
• Manage projects and processes related to Total Rewards Benefit programs
• Support system testing and project management for key projects like Annual Open Enrollment
• Support benefit process administration consistent with HR service catalog
• Collaborate across the HR operating model and bring forward new ideas for future program offerings, for process improvement, or for policy changes needed to improve employee experience
• Drive process improvement by refining processes and procedures to align across business units, Corporate, and Total Rewards COE's
• Understand customer feedback and partner with COE's, cross-functional teams, and vendor to simplify and automate existing processes
• Influence others regarding policies, practices, and compliance

Benefits

• Parental (including paternal) leave
• Flexible work schedules
• Achievement awards
• Educational assistance
• Child/adult backup care
• Medical, dental, vision, life insurance
• Short-term disability, long-term disability
• 401(k) match
• Flexible spending accounts
• Employee assistance program
• Employee Scholar Program
• Paid time off
• Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Computer and Electronic Product Manufacturing
• Education Level: Bachelor's degree