Senior Benefits Consultant

Mercury•Portland, OR

2d•$109,500 - $152,100

About The Position

Benefits are the promise underneath the paycheck. It doesn't make headlines, but it's what people think about when life actually happens — when a baby arrives, when a diagnosis comes, when someone finally retires. Great benefits are nearly invisible: plans chosen without confusion, forms filed without friction, questions answered by someone who actually knows the answer. At Mercury, we believe that experience should feel less like navigating bureaucracy and more like talking to a brilliant friend who understands your needs. Our customers put it better than we can: "I'm so happy I never have to touch HR software again." And: "10x better than our former stack." That's not just great software. That's great service, woven into the product itself. We have a generational opportunity to reinvent how companies are operated. Central (a recent Mercury acquisition) handles payroll, benefits, HR, compliance, government filings, and more — so founders can focus on the things that actually matter: curing brain cancer, making institutions more efficient, reducing our carbon footprint. As a Benefits Broker at Central, you'll be the human layer behind an extraordinary product — and a licensed broker who can actually close the deal. The software is powerful. You make it feel like magic.

Requirements

An active Life & Health broker license. This is required to be considered for this role
Experience selling or administering small group benefits across multiple states, with a focus on SMBs and startups
Exceptional detail orientation to help you build resilient systems and processes
Deep customer empathy to default to what's actually best for the customer, not what's easiest for you
Clear, direct communication and explain a complex benefits decision to a first-time founder in plain English
Be in the top 5% of your peers, and the people who've worked with you would agree

Responsibilities

Guide customers through designing their benefits packages — helping them pick the right plans for their teams and their stage
Own the end-to-end enrollment process: filling out and submitting insurance forms accurately and on time
Keep our systems current with the right health insurance information so nothing downstream breaks
Communicate proactively with customers to resolve issues before they become problems
Build and refine the internal processes that ensure no enrollment ever gets missed
Solve hard, ambiguous benefits problems — the ones that fall between carriers, platforms, and regulations
Manage the client lifecycle at renewal, helping them choose options and running open enrollment at renewal