Senior Bank Teller- Senior Financial Services Representative

SmartBank Careers • Huntsville, AL

3d

About The Position

As a Financial Services Representative (FSR), you'll play a vital role in our mission. Your responsibilities will include: Embodying SmartBank's Core Values and Core Purpose. Follow and embrace the SmartBank Way Serve as the primary point of contact for our clients, providing exceptional service, and directing inquiries to the appropriate channels. Engage in daily Lobby Management tasks, including warmly greeting clients, offering hospitality, making introductions, and ensuring refreshments are available.

Requirements

• High School Diploma or equivalent.
• Prior experience in cash handling.
• Exceptional customer service skills.

Responsibilities

• Embodying SmartBank's Core Values and Core Purpose.
• Follow and embrace the SmartBank Way
• Serve as the primary point of contact for our clients, providing exceptional service, and directing inquiries to the appropriate channels.
• Engage in daily Lobby Management tasks, including warmly greeting clients, offering hospitality, making introductions, and ensuring refreshments are available.
• Accurately receives deposits and payments for all types of SmartBank accounts, verifies cash and negotiability of checks and issues receipts, giving credit for funds according to Bank policies.
• Provides clients with account information.
• Cashes checks and accepts withdrawal requests in accordance with Bank policies, referring questionable transactions to supervisor for approval.
• Provides special services as needed; including, redeeming US Savings Bonds, issuing Official Checks, coin deposits and coin orders.
• Processes payments for SmartBank credit cards, local utilities, and other services.
• Ensures that payment information is transmitted to appropriate agencies by daily cut-off.

Benefits

• Medical, dental, vision, life, and disability insurance.
• A 401(k) plan with an employer match of up to 4%.
• Generous paid time off (PTO), including a minimum of 3 weeks.
• SmartFlex Days.
• Up to 11 Paid Company Holidays.
• Mental health benefits, include 8 free sessions with a coach or certified professional.
• Paid community involvement opportunities.
• Company-provided apparel at no cost.
• Learning and development opportunities, including professional and career development and tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED