Senior Back Office Supervisor
About The Position
Join DATAMARK, Inc. as a Back Office Supervisor in San Antonio, TX! Take charge of our mailroom and data entry operations and lead a dedicated team to ensure our processes run smoothly and efficiently. As a Back Office Supervisor, you will be responsible for guiding the team through day-to-day operations, enhancing productivity, and maintaining the highest quality standards. Your insights and leadership will help drive improvements that support our mission of delivering outstanding service to our clients. Key Responsibilities: Team Leadership: The Back Office Supervisor leads a team of mailroom and data entry associates, overseeing daily operations and ensuring adherence to company policies. Performance Monitoring: Monitor performance metrics and provide regular feedback to team members. Process Improvement: Identify areas for process improvements and implement effective solutions. Issue Resolution: Handle escalated issues, ensuring they are resolved in a timely manner. Training and Development: The Back Office Supervisor will also conduct training sessions and develop associates' skills to enhance team performance. Be part of an innovative company that values teamwork and excellence! As a Back Office Supervisor, your blend of supervisory experience, strong communication skills, and keen eye for detail will be crucial in driving our success.
Requirements
- Educational Background: High School Diploma or equivalent; Bachelor’s degree a plus.
- Experience: 3+ years of experience in back office (mailroom and/or data entry) operations.
- Supervisory Experience: At least 1 year of supervisory experience.
- Leadership Skills: Strong leadership and team management skills.
- Communication Skills: Excellent verbal and written communication skills.
- Technical Proficiency: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- Attention to Detail: Keen attention to detail and ability to manage multiple tasks simultaneously.
- Problem-Solving Abilities: Proven problem-solving skills and the ability to analyze operational processes.
Responsibilities
- Team Leadership: The Back Office Supervisor leads a team of mailroom and data entry associates, overseeing daily operations and ensuring adherence to company policies.
- Performance Monitoring: Monitor performance metrics and provide regular feedback to team members.
- Process Improvement: Identify areas for process improvements and implement effective solutions.
- Issue Resolution: Handle escalated issues, ensuring they are resolved in a timely manner.
- Training and Development: The Back Office Supervisor will also conduct training sessions and develop associates' skills to enhance team performance.
Benefits
- Comprehensive Health Care: Medical, dental, and vision plans to keep you and your family healthy.
- Retirement Savings: Secure your future with our 401k and IRA retirement plans
- Life Insurance: Basic, voluntary, and AD&D coverage for peace of mind.
- Time Off: Paid time off and public holidays to recharge and enjoy life.
- Disability Coverage: Short-term and long-term disability plans for added security.
- Professional Growth: Access to training and development to advance your career.
- Wellness Resources: Support for your overall well-being.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
