Senior AWS Connect Developer

Leidos • Baltimore, MD

86d • $104,650 - $189,175

About The Position

Leidos is seeking a Senior AWS Connect Developer to be part of the mission solution and help lead SSA's Digital Modernization Strategy. Join one of our high performing teams responsible for building the next-generation enterprise APIs and modern responsive user interfaces, supporting the Social Security Administration (SSA) and their mission to meet the changing needs of the public, positively impacting at least 65 million American lives per month. The Senior AWS Connect Developer will serve as the Lead Developer for the AWS Connect development and deployment focused on the Customer support and assistance service center. The successful candidate will have fluency in AWS Connect design and development principles and work with stakeholders to develop enterprise business solutions that leverages industry processes and best practices. Selected candidate must be willing to work on-site in Woodlawn, MD 5 days a week.

Requirements

• Bachelor's Degree in Computer Science, Mathematics, Engineering, or a related field and 8 years of experience. Additional years of experience may be substituted in lieu of degree.
• 7 years of experience working with large enterprise framework.
• 7 years of hands-on experience working with AWS Cloud platform.
• 3 years of hands-on experience working with Amazon Connect.
• 3 years of experience using Node.js, Python or Java for development.
• 3 years of experience in designing call routing & messaging.
• Excellent interpersonal and communication skills.
• Must be able to obtain and maintain a Public Trust.

Nice To Haves

• Solid AWS Cloud and AWS Connect Developer experience.
• Extensive experience and knowledge with IVR, Automatic Call Distribution (ACD), Skill-Based Routing, Live Chat.
• Experience with process flow documentation creation.
• Experience with Lambda, Lex Conversational, Bots/NLP, Kinesis Streams, Glue, VPC, SMS (Simple Notification Service), AppSync, EventBridge, Kinesis Firehouse, DynamoDB Streams, Service Catalog, Kinesis Data Analytics.
• Strong verbal and written communication skills.

Responsibilities

• Design, develop and implement AWS Connect processes to include new or modifications to applications, forms, workflow, policies, actions, access control, interfaces, and any other configurations required to support client processes.
• Provide recommendations for enhancing existing operations and provide recommendations for new updates or modifications.
• Support and enhance existing processes based on new requirements or upgrades.
• Facilitate requirements gathering, review and document requirements.
• Design and develop solutions within the ServiceNow environment.
• All other duties as assigned or directed.

Benefits

• 401k
• health_insurance
• dental_insurance
• vision_insurance
• life_insurance
• disability_insurance
• paid_holidays
• tuition_reimbursement
• professional_development

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree