Senior AV Technician

Video Corporation Of America•San Diego, CA

39d

About The Position

For over 35 years, Yorktel has been the video managed services partner around the world for some of the largest business and government agencies. With over 10,000 video systems under management worldwide - more than any other video communications service provider - Yorktel has the proven expertise and global reach to deliver enterprise-quality visual communications. Yorktel is currently seeking a Senior AV Technician who will play a key role in the support of the assigned customer. This position is client facing and must be professional with a strong customer service attitude. The Sr. Tech will work with the Site Lead and other techs assigned to their site to provide excellent support of the clients.

Requirements

1-3 years experience working with audio/visual equipment.
1-3 years experience with troubleshooting technical issues.
1-3 years experience in a customer facing position.
Basic understanding of IP networking.
Basic understanding of A/V signal flows.
Ability to work as part of team and as an individual.
Ability to lift up to 50 lbs
Climbing of ladders, up to 10 feet/3 meters.
Ability to walk and be on your feet for long periods of time.
Some overtime required, as allowed by local labor law.
Travel within NJ (no overnight stay) required as directed by their manager.
If permissible by applicable law, may be required as a condition of employment to complete a background check and/or drug test if required by law or by current or future contracts/clients/vendors, etc.

Nice To Haves

Bachelor s Degree preferred. Not required

Responsibilities

Provide excellent customer service.
Provide client assistance to support collaboration technology or process.
Provide support on all collaboration technologies including, but not limited to: Microsoft Teams Meetup devices Owl video devices Webex Zoom
Provide end-user support on process: Scheduling meetings with technology Requesting support Basic use of technology
Troubleshoot, to level 1, all issues to capability and resolution. Simple replacement of equipment Swap of cables Basic troubleshooting
Escalate issues, as required, to necessary parties following process.
Weekly room checks
Quarterly room preventative maintenance
Maintain and report on all technology requests within Client s Incident Management System. Ensure all assigned tickets are updated and closed once resolved.
Provide standard weekly, monthly and quarterly reports as required and on-time.
Adhere to all Yorktel policies including, but not limited to: Time keeping Overtime requests and authorizations Vacation and sick time requests
Adhere to all client policies.
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.