The Senior AV Specialist at the University of Maryland’s Robert H. Smith School of Business, College Park campus, provides advanced technical support for instructional and collaborative technology in all classrooms, conference rooms, event spaces, and common areas, located in Van Munching Hall. This role involves troubleshooting and resolving advanced technical issues reported by customers, escalated from Smith IT/AV Technicians, or assigned by Smith IT Management and Administrators. Efforts may include programming, device replacement, cable replacement, and/or system configurations. The Senior AV Specialist is also responsible for providing basic user support when needed. Shift hours are TBD.