Senior Automotive Service Advisor | Up to $100K & Weekends Off | Mooresville

Christian Brothers Automotive•Mooresville, NC

10d•$70,000 - $100,000

About The Position

As a Senior Automotive Service Advisor with Christian Brothers Automotive, you are the trusted professional our guests rely on for assistance with their vehicles. Your role is crucial in building lasting relationships, as you are the face they see every time they invest in their vehicle. Service Advisors guide our guests through the entire repair process, keeping them informed about the status of their vehicles and ensuring their satisfaction before they leave our facility.

Requirements

Upbeat, honest, self-aware individual with a strong internal drive
Experience sourcing accurate parts, building tickets, and presenting repairs
Acceptable driving record
Proficiency with Windows-based software and automotive applications (TekMetric, Parts-Tech, etc.)
Experience in an automotive customer service, service sales, or Service Writer/Advisor position
Proven ability to consistently achieve high ARO performance ($600+ range)
Ability to maintain strong gross profit margins (58%+) and operate effectively in a high-volume environment
Strong understanding of the automotive repair sales process
Ability to analyze performance metrics and adjust accordingly
Leadership experience preferred
Being dependable and reliable for a position that is scheduled for Monday – Friday, 7am – 6pm
Being on your feet the majority of the workday (standing, walking, coordinating parts, etc.)
Occasionally lifting and carrying objects over 50 lbs.
Keeping a brisk work pace in a high-volume environment

Nice To Haves

ASE Service Consultant certification is a plus
Leadership experience preferred

Responsibilities

Greet every guest with hospitality and respect
Present clear, understandable repair recommendations
Manage workflow to ensure efficiency and technician productivity
Sell required services with integrity
Maintain a positive, team-focused attitude
Communicate professionally in person and over the phone
Build long-term relationships between yourself, the store, and the guest
Coordinate and participate in guest service activities
Shuttle guests in a CBA-branded vehicle
Ensure all repairs meet proper specifications
Work as a team and assist others as needed
Maintain accurate repair orders and strong communication standards
Ensure high-quality DVI completion and appropriate follow-up
Follow up on declined work appropriately
Monitor car count efficiency and help drive weekly targets (~85+ vehicles per week)
Support financial performance by managing parts/labor margins and contributing to GP% goals
Help drive ARO targets ($625+), Sales Success %, and maintain an NPS of 84%+
Support and reinforce process discipline at the front counter
Identify workflow or operational inefficiencies and recommend improvements
Assist in training and mentoring junior advisors and support staff
Lead by example in professionalism, accuracy, and integrity

Benefits

Pay from $70k -$100k annually for Highly Qualified Candidates
Closed Every Weekend To Spend Time With Family & Friends
Paid Vacation & Paid Holidays
Healthcare Benefits Available
Matching Retirement Plans
On-Going Training & Career Advancement
Employee Appreciation Events
Chaplain Care Support Available
Employee Point Store Access - Redeem Your Training Points For Awesome Swag & Rewards
Continuous Training Available Through The CBA Flywheel Learning System
Dave Ramsey Smart Dollar program