Senior Automotive Service Advisor / Writer | Weekends Off | Buckeye
About The Position
As a Senior Automotive Service Advisor / Writer with Christian Brothers Automotive, you are the person that our guests look to when they need help with their vehicles. You are the person that our guests see every time they make an investment into their vehicle, and because of these reasons, you play a large role in building relationships with our guests. Service Advisors have the responsibility of taking our guests through the entire repair process, keeping them informed of the status of their vehicle, and ensuring their satisfaction before they leave our facility. As a Senior Automotive Service Advisor / Writer, you would also coach and mentor your teammates to grow the skills, experience, effectiveness, and efficiency of the team as a whole.
Requirements
- Current driver’s licenses
- Driving record acceptable to our current insurance carrier
- Proficiency in Windows-based computer software and automotive store applications
- Experience in Automotive Customer Service and Service Sales
- Being dependable and reliable for a position that is scheduled for Monday – Friday, 7 am – 6 pm
- Being on your feet the majority of the workday (standing, walking, coordinating parts, etc.)
- Occasionally lifting and carrying objects over 50 lbs.
- Keeping a brisk work pace in a high-volume environment
Nice To Haves
- Associates degree preferred
Responsibilities
- Greet every guest that enters our facility with hospitality and respect
- Present the best solution to properly repair our guest's vehicles in a way that is easy for them to understand
- Manage the store’s workflow in an effective and efficient manner
- Consistently and effectively sell our services without jeopardizing honesty and integrity
- Maintain a positive attitude and team atmosphere at all times
- Communicate on the phone in a clear professional manner
- Build long-term relationships between the store, yourself, and the guest
- Directs, coordinates, and participates in performing customer service activities
- Shuttle guests as needed
- Ensure that all repairs are performed to proper specifications.
- Work together as a team and assist other employees as needed.
- Other duties as assigned.
Benefits
- Closed Every Weekend To Spend Time With Family & Friends
- Matching 401k Retirement Plans
- Paid Vacation & 7 Paid Holidays
- Healthcare Benefits Available
- Free Weekly Lunches Provided
- Chaplain Support Available
- On-Going Training & Career Advancement
- Employee Point Store Access - Redeem Your Training Points For Awesome Swag & Reward
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
Number of Employees
1,001-5,000 employees
