Senior Automation Service Engineer, IT/Infrastructure Support

Guardant Health•Redwood City, CA

5d•Hybrid

About The Position

The Senior Automation Service Engineer will provide primary support to laboratory operations at Guardant Health facilites. The selected candidate will be baseds in the Redwood City, CA facility but will also provide support to other satellite locations as necessary. He/she will be responsible for performing or facilitating laboratory PC and networking configuration across all Operations and Development laboratories. This position requires a candidate that is strong in root cause analysis and support of IT equipment commonly used with DNA sequencing instrumentation. He/She must be detail oriented, have worked in a regulated environment (CLIA, CAP and FDA desirable), strong documentation skills (GDP) and strong communication skills both written and verbal.

Requirements

Minimum of 5 years of relevant IT/Infrastructure or Service Engineering experience
BS degree in a scientific or engineering focus.
Proficiency in operating and troubleshooting Microsoft and MAC OS systems
Proficiency in troubleshooting networking and various software applications.
Strong customer focused service experience.
Ability to constructively challenge concerns and engage in transparent conversations
Ability to identify, analyze and solve problems with minimal direction and make decisions with confidence.
Strong attention to detail and accuracy.
Ability to successfully balance and prioritize multiple ongoing projects/requests
Strong communication skills (verbal and written)
Ability to work effectively in a team environment and build strong working relationships
High degree of initiative and self-motivation
Drive for continuous improvement

Nice To Haves

Experience with use of virtual machines to drive robotics is desirable
Experience supporting Seagull Bartender and Mesa Labs Viewpoint is desirable
He/She must be detail oriented, have worked in a regulated environment (CLIA, CAP and FDA desirable), strong documentation skills (GDP) and strong communication skills both written and verbal.

Responsibilities

Respond to IT/Infrastructure-related issues and serve as the Tier 1 support function.
Support software and applications utilized by the Automation Service Engineering team.
Proceduralize and cross-train on support processes to ensure continuity between cross-functional departments
Develop a knowledge base for issue resolution history
Manage and maintain PCs and peripherals for laboratory equipment
Manage and configure network infrastructure for Operations and Development equipment
Manage and configure and equipment cameras
Develop and deploy product-specific PC images
Collaborate with continuous improvement team to streamline equipment IQOQ processes
Troubleshoot network connectivity issues with laboratory instrumentation
Execute Installation and Operational Qualifications on PCs, labelers, printers, etc
Manage ViewPoint monitoring system upgrades and support
Implement SW upgrades across all laboratory equipment
Perform IQOQs on labelers, printers, PCs, etc
Provide support to Guardant Health’s public private partnership (PPP) IT staff to ensure alignment with Guardant Health IT infrastructure
Define IT specifications and requirements to all external customers and satellite locations to ensure compliance with Guardant Health’s information and security regulations
Represent Automation Service Engineering in cross functional meetings.
Execute special projects as assigned.