Senior Automation Engineer

Parabola•San Francisco, CA

22h•$165,000 - $195,000•Onsite

About The Position

The Automation Engineering team at Parabola is the conduit through which our largest and most strategic accounts pass through on their way to unlocking the maximum value from our product. Beginning in the sales cycle, the Automation Engineering team collaborates directly with customers and Account Executives to define success criteria and mutual action plans for achieving value in less time than expected. Through training sessions, hands-on workshops, and everything in-between, Senior Automation Engineers work closely with our Mid-Market & Enterprise customers to design and deploy AI-powered workflows that automate complex business processes and unlock new efficiencies. You’ll guide them from initial design through successful execution, ensuring each solution delivers long-term impact and value and that each customer receives a first class onboarding experience, a seamless transition to our CX team, and a framework for success with our product.

Requirements

4-7 years of previous experience working in a customer facing capacity (implementation consultant, sales engineer, onboarding specialist, CSM, etc.).
Comfort and familiarity with prompting AI models
Hands-on experience digging into data and demonstrating an expert understanding of Excel, SQL, and APIs.
Expert problem solving capabilities - you enjoy breaking down problems and designing effective solutions across industries.
Strong written and verbal communication skills and can build trust and rapport with others quickly.
You have a passion for learning - you can dive into new industries, systems, workflows, etc. and ramp quickly.
You're based in San Francisco and comfortable commuting to the office 3-4x a week.

Nice To Haves

Previous experience working with no/low code tools.
Experience working in a project based role - i.e. consulting.
Knowledge of supply chain fundamentals or logistics.
Previous experience working in a start up environment.

Responsibilities

Prepare and lead team based user trainings, requirements workshops, and co-building exercises with customers.
Build, document, and maintain project artifacts such as project plans, training material, presentations, etc.
Building & troubleshooting complex Parabola flows, including configuring new API connections (REST & GraphQL), SQL queries, and more.
Collaborate with Account Executives throughout the sales cycle by assisting with discovery sessions, leading product demos, & building proof of concepts with prospective customers.
Document and surface feedback from customers to internal product and engineering teams.