Senior Auto Claim Examiner

Chubb • Phoenix, AZ

85d

About The Position

At Chubb, our mission is to provide superior insurance solutions that foster resilience and security for our clients. We strive to be the preferred choice for individuals and businesses seeking comprehensive coverage and unmatched service. Join Chubb for a rewarding career where our core values—excellence, integrity, and respect—guide every decision we make. Be a part of a dynamic team that is dedicated to protecting what matters most and making a positive difference in the lives of our clients and communities. Together, let's shape a safer, more secure world. In this role, the person will be primarily responsible for handling Commercial Auto Claims, including property damage, property damage liability, rental management, and/or other applicable coverages.

Requirements

• Bachelor's Degree or equivalent experience required.
• 2-4 years of Commercial Auto Claims Adjusting experience required.
• Full knowledge of commercial insurance contracts, investigation techniques, legal requirements and insurance regulations.
• Ability to work effectively in-person and remotely.
• Display an inquisitive and curious mindset for investigating, evaluating, analyzing, and interpreting information.
• Ability to analyze and prioritize multiple competing priorities, including claim receipt, telephone calls, email, mail, text messages, and/or other sources of information.
• Excellent skills in the areas of customer service, investigation techniques, organizational skills, time management, and the ability to multi-task, verbal and written communication, negotiation and reserving, innovative thinking.

Nice To Haves

• Licensure Requirement: If you do not already have one, you will be required to obtain an applicable resident or designated home state adjusters license and possibly additional state licensure.

Responsibilities

• Analyze first reports and promptly contact insured/claimants within hours.
• Effectively evaluate contract language and identify coverage issues.
• Promptly and appropriately create an action plan for an accurate and timely investigation and loss analysis.
• Maintain an active file diary to move file toward timely resolution.
• Establish accurate and timely reserves within required timeframes.
• Recognize and refer appropriate files for recovery.
• Adhere to all internal, statutory, and regulatory compliance requirements.
• Recognize and identify potential fraudulent claims.
• Effectively manage the use, work product and expenses of outside vendors.
• Effectively evaluate claim facts and negotiate claim settlements.
• Develop and maintain strong business relationships with internal and external customers.
• Serve as a resource to lesser experienced Examiners.
• Supports workload surges and/or Catastrophe Operations as needed to include working overtime, nights, and/or weekends during designated CATs.

Benefits

• Competitive compensation and performance-based bonuses
• Medical, dental, and vision coverage starting on your first day of employment
• Health savings account (HSA) and flexible spending account (FSA) options
• Generous paid time off (PTO)
• 10 paid holidays each year
• Up to 9% 401(k) contribution from Chubb
• Tuition and education reimbursement to support lifelong learning
• Professional training and development programs
• Employee Stock Purchase Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities
• Education Level: Bachelor's degree