Senior Audio Visual Specialist/Help Desk Supp

T and T Consulting Services Inc • Fort Lee, VA

1d • Onsite

About The Position

The Combined Arms Support Command (CASCOM) G-6 Information Technology Support Services project is a comprehensive non-personal services contract designed to provide IT services and Digital Trainer support for CASCOM and its subordinate organizations at Fort Lee, Virginia. The CASCOM G-6 mission is to provide IT support to CASCOM and its subordinate organizations, including the Army Sustainment University (ASU), and the Ordnance (OD), Quartermaster (QM), and Transportation Corps (TC) schools. The G-6 provides comprehensive computer and IT support for Department of the Army (DA) civilians, contractors, and permanent party military personnel. This includes support for Non-secured Internet Protocol Router Network (NIPRNET), Secret Internet Protocol Router Network (SIPRNET), Digital Trainers, Logistic Information Systems (LIS), Mission Command system training support, conventional classrooms, Classroom XXI, faculty/staff, and web product support. This position specifically provides video teleconference (VTC) system operations and facilitation support for TRADOC classrooms, ensuring seamless communication capabilities for training and operations.

Requirements

• Bachelor's Degree in Computer Science, Information Systems, or related field of study, OR eight (8) or more years related experience
• Minimum of eight (8) years of client support in a Microsoft Windows-based environment
• Eight (8) or more years in deploying systems in a Microsoft Windows environment
• Three (3) or more years of specialized experience working in the Microsoft Windows environment supporting Windows Server 2019, Microsoft Exchange, Microsoft Forefront TMG, SharePoint, SQL Server 2019 or current releases
• Knowledge of IT concepts, principles and methods
• Knowledgeable in software tools and processes to load software images and manage supported computers
• Knowledge of PC architecture, hardware and software capability and configurations
• Ability to operate all video teleconference systems and knowledge of facilitation operations
• Knowledge of crypto keying functions of equipment for secure video teleconferences
• Secret security clearance and CAC eligibility required
• Ability to understand, speak, read, and write the English language
• Professional and ethical behavior
• Compliance with Government security requirements and policies
• Strong communication and interpersonal skills
• Ability to work effectively in a team environment
• Customer service orientation

Responsibilities

• Provide daily operations of all video teleconference systems and facility operations
• Provide users with desk-side instructions on the use of VTC equipment
• Operate VTC systems for secure and non-secure video conferences
• Manage crypto keying functions for secure communications
• Troubleshoot VTC equipment and connectivity issues
• Coordinate and schedule VTC events with users
• Maintain VTC equipment and ensure operational readiness
• Document VTC operations and maintain usage logs

Benefits

• Competitive benefits package including health, dental, vision, life insurance coverage
• 401(k) plan
• Training programs
• Accrued paid time off (PTO)
• Performance based monthly & quarterly awards
• Paid holidays
• Customer kudo rewards

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 11-50 employees