Senior Associate - Technology Analyst

New York Life-posted 2 months ago
$79,000 - $113,000/Yr
Full-time • Mid Level
New York, NY
5,001-10,000 employees
Insurance Carriers and Related Activities
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As part of Technology, you'll have the opportunity to contribute to groundbreaking initiatives that shape New York Life's digital landscape. Leverage cutting-edge technologies like Generative AI to increase productivity, streamline processes, and create seamless experiences for clients, agents, and employees. Your expertise fuels innovation, agility, and growth - driving the company's success. As a Senior Technology Analyst within New York Life's Technology Organization, you will analyze, design, and support technology solutions that improve business efficiency and system performance with our production desktop platforms including Customer Service Representatives (CSR) Desktop, Field Service Desktop, and Agent Desktop based on Salesforce and AWS. You will assess requirements, perform analysis, identify gaps, and collaborate with teams to deliver scalable, reliable, and high-quality solutions that align with enterprise goals.

  • Perform business, data, system, and technical analysis to translate complex requirements into actionable technology solutions.
  • Assess existing systems and workflows, identifying opportunities for improvement and efficient solutions aligned with enterprise objectives.
  • Collaborate with business and technology teams to ensure accuracy, consistency, and successful implementation of business, system, and process enhancements.
  • Partner with business, compliance, and technology stakeholders to analyze requirements, document processes, and deliver scalable solutions that align with enterprise goals and regulatory standards.
  • Lead the documentation and enhancement of business and system processes, ensuring data accuracy, operational consistency, and compliance through effective data analysis and mapping.
  • Drive Agile delivery and execution by managing user stories, sprint activities, and priorities through JIRA and Confluence.
  • Identify and recommend opportunities for automation, configuration, workflow optimization, and technology integration.
  • Influence technology strategies by providing actionable insights, supporting solution validation, and presenting findings and recommendations to stakeholders.
  • Bachelor's Degree in Computer Science, Information Systems, Engineering, or related field.
  • 3+ years of experience in business, data, system and/or technical analysis.
  • Excellent communication and presentation skills, capable of conveying technical insights to both business and technical stakeholders.
  • Strong analytical, problem-solving, and critical-thinking skills.
  • Proven ability to perform business, systems, and technical analysis.
  • Demonstrated success working in Agile environments, using JIRA and Confluence.
  • Strong sense of ownership, organization, and accountability.
  • Proficiency in Microsoft Excel, including pivot tables, formulas, and data analysis.
  • Experience in Salesforce or CRM platforms with knowledge of configuration, data structures, workflows, and reporting capabilities.
  • Full package of benefits for employees including leave programs, adoption assistance, and student loan repayment programs.
  • Annual discretionary bonus eligibility.
  • Opportunities for professional growth and meaningful work.
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