Senior Associate Relations Specialist

Panda Restaurant Group•Rosemead, CA

39d•$90,000 - $126,500•Hybrid

About The Position

The Sr. Associate Relations Analyst position is responsible for leading investigations to resolve associate complaints or concerns in collaboration with Field HR. This position conducts and completes the investigation and communicates with Field HR and Operations on the status of the investigation and remedial actions. The Sr. Associate Relations Analyst accurately assesses risk and liability in each case and documents findings in the case management database.

Requirements

Bachelor’s degree in HR or related field required
5+ years of experience in HR related to associate relations issues, preferably in a retail/hospitality operations environment
Successful completion of initial and periodically required trainings.
Obtaining a valid Food Handler's Card within 30 days of employment is a requirement of this position.

Responsibilities

Responds to and leads the investigation to resolve associate complaints and concerns.
Independently investigates highly complex and sensitive complaints.
Effectively and efficiently conducts Title VII and Title IX workplace investigations with minimal oversight.
Conducts and completes the investigation thoroughly and in a timely manner.
Effectively communicates and collaborates with Field HR, Legal and Operations on status of investigation and remedial actions.
Effectively plans and documents the investigation.
Maintains accurate records in compliance with company procedures and recommends actions to be taken.
Develops and maintains thorough and high-quality case documents for investigations and employee relations work, including, but not limited to: investigation notes, summaries, timelines, reports, letters, corrective action documents and warnings Effectively prepares and presents investigation findings resolution options to all levels of management.
Documents findings into the case management database.
Accurately assesses risk and liability in each case as a Subject Matter Expert.
Resolves associate relations concerns following federal and state laws and company policies through effective interaction with associates, Operations leaders and Field HR.
Ensures consistency with company policies.
Develops and implements positive workforce practices and strategies in collaboration with Field HR and Operations.
Leads periodic and quarterly AR trends review with Operations Leaders for assigned regions.
Provides training, advice, and counsel to Operations on associate relations issues.
Leads preparation of formal written responses and supporting documentation related to any associate relations charges (e.g., discrimination, harassment, etc.) as required from within the company and from external agencies.
Prepares for EEO hearings and mediations and assists in negotiating settlements.
Researches root causes when reviewing trends within region.
Shares high-level overview of other areas to help identify areas with more cases and identify trends.
Runs and analyzes periodic reports for all AR cases and compares data to previous periods to share with AR team and/or FHR partners.
Leads special projects, training or other assignments as required.
May mentor AR team members.