Senior Associate, Provider Network Operations
About The Position
Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Maven's award-winning digital programs provide clinical, emotional, and financial support all in one platform, spanning fertility & family building, maternity & newborn care, parenting & pediatrics, and menopause & midlife. More than 2,000 employers and health plans trust Maven's end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs. Recognized for innovation and industry leadership, Maven has been named to the Time 100 Most Influential Companies, CNBC Disruptor 50, Fast Company Most Innovative Companies, and FORTUNE Best Places to Work. Founded in 2014 by CEO Kate Ryder, Maven has raised more than $425 million in funding from top healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. To learn more about Maven, visit us at mavenclinic.com. An award-winning culture working towards an important mission – Maven Clinic is a recipient of over 30 workplace and innovation awards, including: Fortune Change the World (2024) CNBC Disruptor 50 List (2022, 2023, 2024) Fortune Best Workplaces for Millennials (2024) Fortune Best Workplaces in Health Care (2024) TIME 100 Most Influential Companies (2023) Fast Company Most Innovative Companies (2020, 2023) Built In Best Places to Work (2023) Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024) Great Place to Work certified (2020, 2021, 2022, 2023, 2024) Fast Company Best Workplaces for Innovators (2022) Built In LGBTQIA+ Advocacy Award (2022) Provider Operations is the engine behind our provider network. We design and execute the provider lifecycle — from onboarding and activation through engagement, availability, and retention — ensuring providers are ready, supported, and positioned to deliver high-quality care at scale. We are seeking a Senior Associate, Provider Network Operations to own and optimize high-impact operational work streams within the provider lifecycle. The Role This role is built for an experienced operator who thrives in complexity and takes ownership beyond task execution. As a Senior Associate, you will lead critical components of the provider lifecycle end-to-end — identifying structural gaps, improving velocity to bring providers on to the Maven platform, and building scalable processes that strengthen provider experience while protecting margin. You will partner cross-functionally across Clinical, Member Operations, Workforce Planning, Finance, Product, and Legal to deliver measurable improvements in activation, availability, and operational efficiency.
Requirements
- 3+ years of experience in telehealth, provider network management, or a similarly complex operational environment
- Demonstrated ownership of programs or work streams, with a track record of driving measurable outcomes
- Highly detail-oriented with strong process discipline and a bias toward operational rigor
- Comfortable working with data — able to analyze trends, build reporting, and translate insights into action
- Confident operating in ambiguity and building structure where none exists
- Comfortable in core operational systems and tools (e.g., Salesforce Health Cloud, Looker, Zendesk, or similar platforms)
- Continuously optimize systems you create, so they require less manual input over time while delivering greater results.
- This role requires active work authorization in the US.
Nice To Haves
- experience using AI tools (e.g., ChatGPT, Scribe AI, GPT copilots) to streamline your own work and empower others.
Responsibilities
- Own critical components of the provider lifecycle, driving readiness to see members on the platform, operational reliability, and scalable growth
- Identify bottlenecks and implement improvements that accelerate time-to-platform and strengthen provider engagement
- Leverage data to track lifecycle KPIs, surface trends, and inform decisions related to cost, availability, and retention
- Improve systems and workflows through automation and process design, reducing manual work and operational risk
- Partner cross-functionally to resolve complex issues and uphold compliance, governance, and quality standards for Maven providers
- Operate with a “no task too big or too small” mindset — owning work end-to-end, from hands-on execution (e.g., data entry, case resolution) to leading initiatives that improve processes, systems, and overall operational performance
Benefits
- Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics.
- Whole-self care through wellness partnerships
- Hybrid work, in office meals, and work together days
- 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+)
- Annual professional development stipend and access to a personal career coach through Maven for Mavens
- 401K matching for US-based employees, with immediate vesting
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
