Senior Associate Project Manager - Travel Delivery Lead

Capital One • Richmond, VA

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About The Position

Join the fast-growing Capital One Travel team, as we seek to transform the way customers book travel. Capital One Travel is a fast-moving, highly innovative, digital-first business within Capital one’s Premium Products and Experiences organization. We aim to grow an industry leading travel booking platform that customers love and deliver unique, differentiated benefits to our millions of customers while also powering the headline marketable benefits of our credit card products. As a Travel Delivery Lead Senior Associate, you will leverage your strong organizational, communication, teamwork, and problem solving skills to deliver on highly strategic travel initiatives in close partnership with our Product Managers and Business Analysts. You will also work cross functionally with our partner teams, including: Tech, Design, Marketing, Risk, Legal, and 3rd party partners to bring our innovative travel features to market and manage large-scale marketing and product rollouts. Capital One provides a fast paced, dynamic environment where you can excel in your career. At Capital One, diversity, inclusion & belonging are valued at our core, sparking and enabling us to do good for our associates, customers and communities. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We nurture an environment that attracts and develops talent from all backgrounds and experiences, and empower our associates to do great work by creating a culture of belonging that values diverse perspectives, fosters collaboration and encourages innovative ideas – and are routinely recognized as one of the best companies to work for.

Requirements

• Bachelor’s Degree or military experience
• At least 2 years of experience in Business Process Management, Project Management, Relationship Management or Risk Management
• At least 2 years of experience with Google Suite products
• At least 2 years of experience leading technology delivery projects

Nice To Haves

• Self-Starter: Willing & able to create repeatable processes that simplify execution and insert themselves into work streams to autonomously find ways to deliver value to the broader group.
• Team Player: Able to build strong relationships with both tech & product partners to work cross-functionally. Has experience centralizing information from many teams and creating structure and a delivery plan.
• Systems Thinker: Able to connect the dots between how different technology systems work together to add value and propose efficient ways of working.
• Communicator: A strong communicator that can inform stakeholders on status, progress, & impediments.
• Comfortable with technology: Understands the basic building blocks of tech systems and to be able to converse with both PMs & Tech Leads about how different components fit together. Has knowledge and previous experience utilizing project management tools and techniques (Jira).
• Organizer: This associate should be one of the most organized on the team, so much so that they can build processes / tools that help the collective be more organized & provide clarity for team members & stakeholders. They should have experience creating clear and structured trackers and presentations for project updates and delivery milestone
• Masters or MBA degree
• 4+ years of experience in Business Process Management, Project Management, Relationship Management or Risk Management

Responsibilities

• Ultimate Project Owner: Be the team member that can/will do whatever it takes to effectively remove blockers, move the program forward, and deliver value for customers and the business
• Coordination of execution: Develop & maintain delivery execution plans. Track progress against timelines, risks to delivery. Be ‘in-the-know’ side by side with product, tech, design, marketing, and well managed conversations across teams to connect the dots and ensure things do not fall through the cracks.
• Steward of documentation: Create structure for defining, executing, and maintaining system documentation that can be used to assist with onboarding, collaboration, updates and launch.
• Dependency mapping, tracking, and resolution: Develop & maintain dependency maps. Coordinate timelines and requirements w/ dependent teams independently. This may be across tech, product, design, marketing lane, & external partners.
• Stakeholder management: Independently connect with relevant stakeholders to set expectations, problem solve issues, remove blockers, etc. Lead delivery prep meetings across our team and stakeholders, develop launch materials, and facilitate go/ no-go decisions.
• Status Tracking & Reporting: Be able to both create & distribute systemized status reporting on delivery progress to Product & Tech leadership, and also provide ad-hoc updates on specific areas of interest as needed.
• Steward of well-managed processes: Track & champion well managed processes for risk, legal and compliance.
• Testing Planning & Support: Be comfortable working hands on with product & tech to execute test scenarios and provide lift for the dev & product teams. Own the testing documentation, ensuring necessary inputs are provided by SMEs, and keeping our team and partners on track to complete testing ahead of launches.

Benefits

• Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 5,001-10,000 employees