Senior Associate, Project Manager - Rewards Operations Capital One provides a fast paced, dynamic environment where you can excel in your career. At Capital One, diversity, inclusion & belonging are valued at our core, sparking and enabling us to do good for our associates, customers and communities. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We nurture an environment that attracts and develops talent from all backgrounds and experiences, and empower our associates to do great work by creating a culture of belonging that values diverse perspectives, fosters collaboration and encourages innovative ideas – and are routinely recognized as one of the best companies to work for. The Rewards Operations team is responsible for operational support and oversight of the Rewards One Platform and processes. Our team ensures that customers are earning, redeeming and having their rewards fulfilled in the most efficient, compliant and customer friendly manner. As a Project Manager and Operations SME, you will influence and collaborate with key stakeholders across the enterprise to identify and execute process improvements, monitor process health and develop/execute vendor strategies. An important part of this role will be to maintain relationships with fulfillment vendors that enable the best possible outcomes for COF and for our cardholders. You will be challenged to excel and lead alongside the brightest talent in the industry. You will also ensure that rewards processes are documented and run in a well-managed way, by contributing to risk assessments, audits and the ongoing testing of our controls and processes. We are seeking dedicated, disciplined, professionals with a curiosity to understand how both technology and people interact within the Rewards processes to consistently deliver positive customer experiences. Success in this role will require the ability to adapt to change quickly, create efficiencies and to influence decisions with both internal and external stakeholders.