Senior Associate -Program Manager - Credit College

Capital One • McLean, VA

3d

About The Position

As one of Capital One’s flagship learning portfolios, Credit College fuels our business through practical and immersive credit learning experiences. The target audience for Credit College is business and credit analysts at various levels who are seeking to develop their credit and judgment skills as well as adjacent job families looking to better navigate Capital One’s credit culture. Our dedicated team works with a group of highly engaged partners to envision and deliver the future of Credit training at Capital One. This program delivery lead will partner closely with the team lead, instructional designers and consultants, credit and risk leaders and other stakeholders to deliver and implement engaging learning experiences for several signature Credit College learning programs. In this role, you will: Plan, deliver and facilitate various Credit College programs: week-long learning experiences for Capital One associates Partner with instructional designers, consultants, business partners and SMEs to develop new curriculum and build trainings for associates Partner with business leaders, lead the nomination and selection processes for the programs Partner with business partners on continuous improvement of the curriculum Engage with leaders across the company to ensure a consistently positive experience for program’s associates Partner with other program managers in Credit College and across L&D to ensure the program incorporates learning best practices Hold a high bar for excellence in learning programs and own the end-to-end processes of program execution, looking to incorporate iterative improvements The ideal candidate for this position: Has excellent project management and event planning skills Has experience delivering and facilitating dynamic immersive learning experiences, with a particular focus on cohort learning / program experiences Has experience driving communications with participants and presenters to keep them apprised of important details and developments Has a consultative skill set that allows them to partner effectively with a wide range of senior leaders and subject matter experts. Communicates with a variety of audiences with a dynamic and conversational style in both written and verbal channels Ensure scope of deliverables, timelines and budget are met; identify risks and issues and mitigate and / or escalate as needed Has an eye for detail and a keen ability to organize, move, select, synthesize, summarize and edit information to make it effective Excels at managing details of a project while also understanding the larger picture, effectively prioritizing tasks with competing timelines Builds trust-based relationships with clients to foster credibility throughout the team Is curious and interested in learning more about our core subject matter: How Capital One makes and manages risks in lending decisions We recognize that many life paths can contribute to interest in this role. We value all experience, whether gained in a classroom or through other paths, and invite everyone who meets the below requirements to apply for this role.

Requirements

• High School Diploma, GED or equivalent certification
• At least 2 years of experience managing learning programs or events for various audiences
• Has excellent project management and event planning skills
• Has experience delivering and facilitating dynamic immersive learning experiences, with a particular focus on cohort learning / program experiences
• Has experience driving communications with participants and presenters to keep them apprised of important details and developments
• Has a consultative skill set that allows them to partner effectively with a wide range of senior leaders and subject matter experts.
• Communicates with a variety of audiences with a dynamic and conversational style in both written and verbal channels
• Ensure scope of deliverables, timelines and budget are met; identify risks and issues and mitigate and / or escalate as needed
• Has an eye for detail and a keen ability to organize, move, select, synthesize, summarize and edit information to make it effective
• Excels at managing details of a project while also understanding the larger picture, effectively prioritizing tasks with competing timelines
• Builds trust-based relationships with clients to foster credibility throughout the team
• Is curious and interested in learning more about our core subject matter: How Capital One makes and manages risks in lending decisions

Nice To Haves

• 3+ years of experience in training programs or learning and development
• 3+ years of experience in project management, event management, and/or program delivery
• 1+ years of experience working in the Financial Services industry

Responsibilities

• Plan, deliver and facilitate various Credit College programs: week-long learning experiences for Capital One associates
• Partner with instructional designers, consultants, business partners and SMEs to develop new curriculum and build trainings for associates
• Partner with business leaders, lead the nomination and selection processes for the programs
• Partner with business partners on continuous improvement of the curriculum
• Engage with leaders across the company to ensure a consistently positive experience for program’s associates
• Partner with other program managers in Credit College and across L&D to ensure the program incorporates learning best practices
• Hold a high bar for excellence in learning programs and own the end-to-end processes of program execution, looking to incorporate iterative improvements

Benefits

• Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website.
• This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees