Senior Associate, Production Services Application Support Analyst

The Bank of New York Mellon • Lake Mary, FL

71d

About The Position

At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We're seeking a future team member for the role of Site Reliability Operator to join our Data and Analytics team. This role is in Boston, MA or Lake Mary, FL.

Requirements

• Bachelor's degree in computer science or a related discipline, or equivalent work experience required; advanced degree is preferred.
• 4-6 years of experience in a systems SCM environment; experience in the securities or financial services industry is a plus.
• Hands-on experience with Linux command line navigation and troubleshooting.
• Experience with relational databases and query languages (SQL required).
• Exposure to ServiceNow or similar ticketing systems.
• Strong interpersonal and communication skills; ability to collaborate within a team and communicate effectively with both technical and non-technical audiences.
• Willingness to provide L1/L2 support, including weekend coverage and extended resolution timelines for complex cases.
• Strong attention to detail with the ability to follow structured processes and procedures.
• Familiarity with Azure cloud environments.
• Experience with enterprise monitoring tools such as OpsRamp, Splunk, Elastic, Oracle OEM, Grafana, New Relic, or SiteScope.
• Prior exposure to performance troubleshooting in large-scale systems.
• Experience supporting client-facing environments where clear communication is required.

Nice To Haves

• Python scripting experience preferred but not required.

Responsibilities

• Embrace Growth Mindset: Take risks, share mistakes, and challenge oneself every day at BNY.
• Incident Monitoring & Response: Act as the first line of defense for service disruptions, database efficiency issues, and performance incidents; analyze problems and provide recommendations or escalate when necessary.
• Ticket Management: Monitor and resolve ServiceNow tickets related to system alerts, incidents, and user issues.
• Knowledge Transfer: Participate in structured onboarding by shadowing senior team members; gradually transition into independent ownership of shift coverage.
• Linux Support: Perform basic Linux functions such as log review, file editing, and process management; contribute to efficiency improvements.
• Database Support: Utilize SQL to assist with troubleshooting, analysis, and efficiency-related incidents.
• Application Support: Support Eagle, Data Vault, and managed file transfer applications.
• Scripting & Automation: Improve automation and operational processes over time by documenting, testing, and coding as necessary.
• Cross-Team Communication: Collaborate with peers and internal stakeholders, including non-technical users, explaining issues in clear, layman's terms when required.
• Monitoring & Tools: Leverage monitoring platforms (e.g., Ops Ramp, Elastic, Grafana, etc.) to track system health, detect issues, and proactively prevent downtime.
• Team Collaboration: Work effectively in a flexible, evolving environment while fostering strong team relationships and knowledge sharing.

Benefits

• Highly competitive compensation
• Benefits and wellbeing programs
• Access to flexible global resources and tools
• Generous paid leaves, including paid volunteer time

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Securities, Commodity Contracts, and Other Financial Investments and Related Activities
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees