Senior Associate, Production Services Application Support Analyst

The Bank of New York Mellon-posted 2 months ago

Full-time • Mid Level

Lake Mary, FL

5,001-10,000 employees

Securities, Commodity Contracts, and Other Financial Investments and Related Activities

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At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We're seeking a future team member for the role of Production Services Application Support Analyst- Mainframe to join our Asset Servicing Global Transfer Agency Production Support team. This role is in Pittsburgh, PA.

Provides application support for moderately and highly complex applications and their operating environment.
Provides incident management and problem management service for production related incidents.
Lead troubleshooting during production outages and communicate to management throughout the incident lifecycle.
Performs complex troubleshooting as a subject matter expert in one or more applications.
Leads root cause analysis and problem management for complex problems to address underlying technical issues.
Collaborates with business and application development stakeholders.
Production readiness reviews for new releases and validate the supportability of changes prior to introduction into production.
Works to ensure appropriate monitoring and alerting setup.
Monitors changes to applications and their operating environment.
Experience in application deployment / release activities.

Bachelor's degree in computer science or a related discipline, or equivalent work experience required; advanced degree is beneficial.
8-10 years of diverse experience in multiple areas of information technology required; experience in the securities or financial services industry is a plus.
Must have strong knowledge of Cobol, JCL, DB2, and CICS.
It's also beneficial to have hands on knowledge on utilities such as DFSort, Syncsort, Rexx, Ezytrieve, FileAid, and Control-M.
Familiarity with software development methodologies such as Agile or DevOps.
Should be able to review Job Spool and interpret system and job step messages.
Monitor job processing, analyze failures using available KB documents, and communicate issues clearly to the development team.
Understand JOB SLA's and quickly analyze job abends and suggest solutions.
Do performance analysis and recommend ways to improve batch processing times.
Experience in deployment and strong debugging skills.
Familiarity with ITIL Service Management.
Troubleshoot and escalate alerts that cannot be resolved to appropriate section.
Prioritize and handle service requests, incidents, change management and problem tickets.
Knowledge with Monitoring tools such as AppDynamics, Prometheus, Cloudprober, Thousand Eyes, Splunk.
Should be willing to work on weekends on need basis.
Strong problem-solving and analytical skills.
Excellent communication and collaboration skills.

Highly competitive compensation.
Benefits and wellbeing programs.
Access to flexible global resources and tools.
Focus on health and personal resilience.
Generous paid leaves, including paid volunteer time.

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