Senior Associate, Production Services Application Support Analyst

BNY External Career Site-posted 4 months ago
Full-time • Mid Level
Lake Mary, FL
5,001-10,000 employees
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At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We’re seeking a future team member for the role of Application Support to join our GSS Clearing and Global team. This role is located in Lake Mary, FL.

  • Provide end-to-end infrastructure and Application support for GSS Clearing and Global Collateral line of business, including Start-of-day (SOD), End-of-day (EOD) and batch processing.
  • Administer middleware software/hardware, perform testing, troubleshoot issues, and support disaster recovery planning, testing and execution.
  • Monitor system health, respond to alerts, diagnose incidents and drive timely resolution to minimize downtime and service disruptions.
  • Lead incident post-mortems, document root-cause analysis and implement preventive measures to avoid repeat issues.
  • Coordinate with cross-functional application and infrastructure teams to resolve moderate-to-complex technical problems.
  • Gather, report and track key metrics against SLAs and OLAs to ensure compliance and identify improvement opportunities.
  • Review, implement and maintain file-transmission requests, software installations, upgrades and performance tuning across distributed, web, mainframe and ancillary systems.
  • Contribute to special projects and team objectives, championing continuous-improvement initiatives.
  • Provide off-hour, weekend and holiday on-call support as required.
  • Communicate status and recommendations-both formally and informally-to customers and end users.
  • Bachelor's degree in computer science or a related discipline, or equivalent work experience required.
  • 4-6 years of experience in applications support or production environment required; experience in the securities or financial services industry is a plus.
  • Strong system-administration skills on Windows Server and Linux (RHEL), with expertise in Apache, Tomcat, virtualization, networking, storage and cloud services.
  • Proficiency in scripting and automation (PowerShell, Visual Basic, Python, Shell, Ansible and Ansible Tower).
  • Experience with SQL databases (MS SQL Server, Oracle, Vertica) and performance-tuning.
  • Working knowledge of ITIL Incident, problem and change management processes, and an understanding of technology governance, risk and compliance.
  • Familiarity with Agile methodology and metrics-driven reporting (Word, Excel, PowerPoint).
  • Excellent analytical, collaboration and communications skills, with a proven ability to thrive in a fast-paced, high-energy team environment.
  • Highly competitive compensation
  • Benefits and wellbeing programs
  • Access to flexible global resources and tools
  • Generous paid leaves, including paid volunteer time
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