Senior Associate, Product Management- IT Solutions

athenahealth • MA

91d

About The Position

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. We are hiring a Senior Associate, Product Management- IT Solutions to support the adoption, optimization, and lifecycle management of SaaS productivity tools—specifically Microsoft 365, Smartsheet, Airtable, and Mural. This individual will serve as the junior Product Manager on the Productivity Solutions team, working closely with senior Product Management, Technical Staff, and other stakeholders to drive value from these platforms. This is a hands-on, growth-oriented role designed for someone with established Microsoft experience and a strong interest in expanding their expertise across other productivity applications.

Requirements

• 2–3 years in product or project management and support, preferably in the IT domain.
• Strong working knowledge of Microsoft 365 tools and ecosystem.
• Willingness and ability to quickly learn new applications, including Smartsheet, Airtable, and Mural.
• Proven track record of persistent problem-solving and effective research to resolve challenges, and value delivery through data-driven decisions.
• Experience with cross-functional teams, a positive attitude, curiosity, and strong attention to detail.
• Clear and confident communicator with experience engaging diverse stakeholders.
• Familiarity with ServiceNow, JIRA, and internal communication platforms.

Responsibilities

• Support the management of Microsoft 365, Smartsheet, Airtable, and Mural, including guiding configuration decisions, user support, and vendor coordination.
• Collaborate with senior Product Management to define and implement system enhancements that align with business goals.
• Proactively manage necessary upgrades and maintenance for existing applications.
• Meet with end users to understand needs and translate them into actionable product improvements or support plans.
• Provide content and support for standard training by our Training team, and lead advanced trainings for power users.
• Break down and help resolve complex technical issues with technical team and implement quality solutions that meet performance outcomes.
• Maintain and prioritize tickets & backlogs in ServiceNow and JIRA, ensuring alignment with team goals.
• Maintain detailed documentation, including business requirements, use cases, process flows, and functional specifications.
• Oversee communication on tickets and product updates across athenaNation and other internal channels.

Benefits

• Health and financial benefits.
• Commuter support.
• Employee assistance programs.
• Tuition assistance.
• Employee resource groups.
• Collaborative workspaces.
• Flexibility for work-life balance.
• Company culture based on learning and support.

What This Job Offers

• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees