Senior Associate, Product Management, Card Collections Offer Experiences

Capital One • McLean, VA

93d • $109,000 - $124,400

About The Position

The Senior Associate, Product Management, Card Collections role is pivotal in modernizing Capital One's technology and enhancing customer experiences for those facing financial difficulties. The Card Collections team is dedicated to treating customers with dignity and respect, helping them manage their debt responsibly. This position involves working with various stakeholders to create personalized, segmented offer experiences that drive customer engagement and business value. The role is part of a larger initiative to innovate within the financial services industry, leveraging technology and data to improve customer outcomes.

Requirements

• Bachelor's degree or military experience.
• At least 1 year of product management experience or equivalent experience in product design, agile delivery, business analysis, data science, or software engineering.

Nice To Haves

• Experience in driving best-in-class consumer digital experiences.
• Passion for innovation in the financial services industry.
• Exceptional judgment and stakeholder management skills.
• Experience in running structured product experiments (A/B tests, multi-armed bandits).
• Aspirations to be a general manager who owns key results.

Responsibilities

• Collaborate with design, marketing, operations, legal, compliance, business analysts, and data scientists to envision and implement segmented Collections offer experiences.
• Drive the development of personalized financial assistance options for customers through education, payment plans, and workout programs.
• Manage the product development roadmap, ensuring alignment with business needs and customer preferences.
• Conduct structured product experiments to validate feature designs and customer engagement strategies.
• Work autonomously in an agile environment to develop features that utilize new and evolving technology.

Benefits

• Comprehensive health benefits.
• Performance-based incentive compensation, including cash bonuses and/or long-term incentives.
• Inclusive set of financial benefits supporting total well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree