Senior Associate, Process Manager- Global Payment Network

Capital One • Riverwoods, IL

1d

About The Position

Senior Associate, Process Manager- Global Payment Network The GPN Portfolio Team is responsible for bridging the gap between Product strategic visions and operational execution. Partnering with the Product Areas / Families, we help to translate their product roadmaps into realistic, forecasted portfolios that align with business priorities. We provide management, oversight and support to all Product Area members; collaborating across varying levels and roles to enable leadership to see progress, remove blockers and make decisions needed to deliver the most value to the organization.

Requirements

• High School Diploma, GED or equivalent certification
• At least 1 year of experience in Microsoft Office or G Suite
• At least 2 years of experience in Business Process Management, Project Management, Relationship Management or Risk Management

Nice To Haves

• Bachelor’s Degree or military experience
• Lean, Agile, Six Sigma, Business Process Management, or Project Management certification

Responsibilities

• Collaborate with the business owner to build roadmaps through forecasting grounded in capacity planning, high-level estimates of work and target dates
• Harmonize competing priorities into a single, unified and actionable path forward by working with multiple stakeholders.
• Facilitate the intake process for new work entering the portfolio, ensuring the work is aligned to goals and has clearly defined scope and value.
• Adhere to Enterprise & GPN governance during intake, ensuring strong risk management, operational excellence, and transparent decision-making
• Provide portfolio metrics, providing actionable insights to drive strategic decision making.
• Facilitate the prioritization of the Product Area / Family backlog in adherence to the GPN Portfolio Management standards.
• Have excellent communication and partnership skills which are essential for interacting and communicating with key stakeholders at all levels across the company to manage, inform and influence outcomes

Benefits

• Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED